Assistant Director, Student Admissions

Mass General; Massachusetts; Hybrid; USD 58,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

Career advancement opportunities

Travel for recruitment events

Job summary

Mass General Brigham seeks an enthusiastic admissions coordinator to guide prospective students through the application process from inquiry to enrollment. You will work with faculty and admissions teams to answer questions, provide counseling, and support yield through strategic outreach and events.

You will coordinate with CRM systems and student information platforms, analyze enrollment data, and travel regularly to recruitment events to build relationships and achieve program-wide goals.

Qualifications

• Bachelor's degree required; higher education administration preferred.
• 3-5 years experience in student admissions or academic administration.
• Regular travel to recruitment events and partner locations is required.

Responsibilities

• Manage admissions-related advising through email, meetings and by phone through enrollment.
• Cultivate relationships with prospective students through counseling and customer service.
• Establish linkages between inquiries and applicants to academic departments, admissions staff, and other IHP departments when appropriate.
• Problem-solve student-specific issues related to the application process, focusing on accepted student questions and yield.
• Organize outreach events, campus tours, and information sessions (virtual and in person) to support the enrollment funnel.
• Responsible for direct student recruitment and yield activities to support enrollment goals and growth within a centralized admissions model.
• Meets or exceeds KPIs and productivity metrics as determined by admissions leadership and SLAs.
• Staff programmatic events/webinars or grouped programmatic public speaking and student recruitment events.
• Maintain accurate applicant records within admissions and CRM systems, monitor recruitment metrics, and contribute to enrollment reporting.

Skills

Admissions processes

Communication skills

Data analysis

Organizational skills

Customer service

Public speaking

CRM platforms

Enrollment strategy

Team collaboration

Education

Bachelor's Degree in Higher Education Administration

3-5 years experience in student admissions or academic administration

Tools

CRM platforms

Student information systems

Centralized application systems

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Assist prospective students through the application process, confirming they are applying to the right program for them. Directly answer prospective student questions, with faculty support only where appropriate. Identify and follow through on stalled applications. Congratulate acceptances and work to get to deposit by answering questions and/or directing questions to program leadership only where appropriate. Staff programmatic events/webinars or grouped programmatic public speaking events.

Qualifications

Education Bachelor's Degree Higher Education Administration required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No.

Experience: Experience in student admissions or academic administration 3-5 years required.

Knowledge, Skills and Abilities

• Strong understanding of admissions processes, policies, and best practices.
• Excellent communication and interpersonal skills to engage effectively with applicants, staff, and faculty.
• Ability to analyze data and use insights to optimize admissions strategies.
• Proficiency in organizational and time management skills to handle multiple priorities.
• Commitment to promoting a fair admissions process.
• Problem-solving skills to address applicants and accepted student challenges in a dynamic environment.
• Strong interpersonal communication skills (including public speaking skills.
• Experience working with CRM platforms, student information systems, and centralized application systems preferred.
• Experience presenting to diverse audiences and facilitating recruitment events preferred.
• Experience supporting enrollment growth initiatives and managing prospective student pipelines preferred.

Additional Job Details (if applicable)

Essential Functions (Key Roles & Responsibilities)

• Manage all admissions-related advising through email, meetings and by phone focusing on the application submit through final enrollment stage of the funnel (including acceptance and deposit).
• Cultivate and build relationships with prospective students through counseling and provide a high-level of customer service.
• Establish linkages between inquiries and applicants to academic departments, admissions staff, and other IHP departments when appropriate and based on programmatic frameworks.
• Problem-solve all student-specific issues related to the application process, focusing on accepted student questions directly impacting yield rate.
• Organizes and participates in outreach events, campus tours, and information sessions (virtual and in person) to support the enrollment funnel.
• Responsible for direct student recruitment and yield activities to support enrollment goals and growth while aligning with a centralized admissions model.
• Meets or exceeds KPIs as outlined below and weekly productivity metrics as determined by admissions leadership and SLAs, updated annually.
• Staff programmatic events/webinars or grouped programmatic public speaking and student recruitment events.
• Consistently meet or exceed student satisfaction and customer service measures.
• Maintain accurate applicant records within admissions and CRM systems, monitor recruitment metrics, and contribute to enrollment reporting, forecasting, and continuous process improvement initiatives.

Key Performance Indicators

• Application Completion Rate
• Accept to deposit rate (Yield)
• Event Metrics: Attendance and event intended outcomes (application completion, or yield rate)
• Meet or Exceed Enrollment goals for designated programs

Qualifications (degree, work experience)

Bachelor’s Degree Required, high education administration preferred. 3-5 years of experience in student admissions or academic administration. This role requires regular travel to recruitment events and partner locations. Candidates must have reliable transportation and be able to travel independently throughout the assigned territory.

Remote Type

Hybrid Work Location 100 First Avenue

Weekly Hours

40

Employee Type

Regular

Pay Range

$58,136.00 - $84,656.00/Annual

Grade

6

Benefits

• In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1700 The MGH Institute of Health Professions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Mission Statements

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine.

Community Commitment

Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.