Admissions Concierge: Resident Onboarding & Coordination

Escondido Post Acute; Escondido (CA); On-site; USD 37,000 - 45,000; Full time

Job summary

Escondido Post Acute seeks an Admissions Assistant to welcome new residents and coordinate their admissions smoothly. You will support the Admissions Coordinator and work with nursing, social services, and administrative staff to ensure efficient onboarding and accurate documentation.

The role requires strong communication, organization, and confidentiality, with experience in healthcare admissions and familiarity with EHR systems.

Qualifications

• Experience in admissions, healthcare, or long-term care setting preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and EHR systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service

Tools

Microsoft Office

EHR systems

Job description

Escondido Post Acute seeks an Admissions Assistant to welcome new residents and coordinate their admissions smoothly. You will support the Admissions Coordinator and work with nursing, social services, and administrative staff to ensure efficient onboarding and accurate documentation.

The role requires strong communication, organization, and confidentiality, with experience in healthcare admissions and familiarity with EHR systems.