Admissions Concierge for Post-Acute Care

(Balboa Nursing & Rehabilitation Center) Balboa Healthcare, Inc.; United States; On-site; USD 34,000 - 41,000; Full time

Job summary

Balboa Nursing & Rehabilitation Center Balboa Healthcare, Inc. seeks an Admissions Assistant to welcome prospective residents and families, coordinate admissions, and support smooth enrollment in partnership with the Admissions Coordinator.

You will verify insurance eligibility, assist with pre-admission assessments, maintain accurate records, provide tours, and collaborate with nursing, social services and administration to ensure timely, compassionate transfers and an outstanding first

Qualifications

• Prior experience in admissions, healthcare, or long-term care setting strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Healthcare admissions experience

Medicare/Medicaid knowledge

Insurance verification

Communication skills

Organizational skills

Microsoft Office

EHR systems

Confidentiality

Job description

Balboa Nursing & Rehabilitation Center Balboa Healthcare, Inc. seeks an Admissions Assistant to welcome prospective residents and families, coordinate admissions, and support smooth enrollment in partnership with the Admissions Coordinator.

You will verify insurance eligibility, assist with pre-admission assessments, maintain accurate records, provide tours, and collaborate with nursing, social services and administration to ensure timely, compassionate transfers and an outstanding first