Administrative Support Specialist – Dispatch & Customer Care

final mile; Waco (TX); On-site; USD 19,000 - 27,000; Full time

Job summary

final mile is seeking an Administrative Support I to provide essential office support for managers and field teams in Texas. The role includes handling calls, emails, route paperwork, and onboarding documents for drivers, with a focus on multi-tasking and professional communication.

The position requires high school education, proficiency in Microsoft Office, and prior customer service experience. Evening and Saturday availability is needed, with a pay rate of $16.42 per hour.

Qualifications

• High school diploma or equivalent; post high school education is a plus.
• Proficient in Microsoft Office (Word, Excel, etc.).
• Prior customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced office environment.

Responsibilities

• Provide administrative support to managers and team members.
• Answer inbound phone calls and respond to emails promptly.
• Assist in driver training and onboarding documents.
• Process daily working orders and update status with logistics
• Coordinate with vendors on inbound damage or replacement orders
• Monitor delivery routes and assist delivery/installation teams as needed
• Maintain professional and safe work environment
• Update inventory and prepare POD packets for warehouse
• Close reports on a nightly basis
• Handle customer issues with strong service orientation
• Communicate with builders, contractors, and supervisors to ensure customer satisfaction
• Print pull sheets and mark live daily in warehouse

Skills

Customer service

Detail oriented

Organizational skills

Time management

Problem solving

Accountable

Dependable

Documentation

Data analysis

Phone skills

Conflict resolution

Active listening

Multitasking

Education

High school diploma

Postsecondary education

Tools

Microsoft Office

Job description

final mile is seeking an Administrative Support I to provide essential office support for managers and field teams in Texas. The role includes handling calls, emails, route paperwork, and onboarding documents for drivers, with a focus on multi-tasking and professional communication.

The position requires high school education, proficiency in Microsoft Office, and prior customer service experience. Evening and Saturday availability is needed, with a pay rate of $16.42 per hour.