Logistics Admin & Onboarding Specialist

Final Mile; Hebron Estates (KY); On-site; USD 24,796 - 27,552; Full time

Job summary

Final Mile is seeking an Administrative Support I to assist managers with clerical duties, route monitoring, and onboarding documents for drivers. The role requires strong multitasking, excellent customer service, and professional communication.

Responsibilities include answering calls, handling emails, and coordinating with drivers and vendors. Evening and Saturday availability is required, with a pay rate of $18.50 per hour. This on-site position supports daily warehouse operations in Kentucky.

Qualifications

• High school diploma or equivalent; post-high school education a plus.
• Proficient in Microsoft Office – Word, Excel.
• Prior customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced office environment.
• Evenings and Saturdays availability.
• Pass pre-employment background check.
• Maintain professional and safe work environment.

Responsibilities

• Assemble and audit route paperwork for the next day.
• Answer inbound phone calls.
• Handle customer issues.
• Contact vendors on inbound damage or replacement orders.
• Respond to emails in a timely manner.
• Address pending orders.
• File paperwork.
• Assist in processing inbound delivery teams.
• Monitor delivery routes during shift.
• Call drivers hourly to address issues.
• Call customers for feedback on delivery experience.
• Prepare POD packets at the warehouse.
• Complete nightly closing reports.
• Process daily working orders and update status with Logistics Coordinator.
• Print Pull Sheet and mark Live Daily in warehouse.
• Submit requested EPODs.
• File documents as needed.
• Communicate with builders, GCs, and supervisors to ensure customer satisfaction.
• Prepare shipments/returns to vendors (RTVs).
• Assist with daily warehouse functions.
• Update inventory daily/weekly/monthly.
• Route monitor and remotely assist delivery/installation teams.
• Update orders for billing as needed.
• Any other duties as assigned.

Skills

customer service

detail oriented

organizational skills

time management

problem solving

accountable

dependable

documentation skills

analyzing data

professional phone skills

resolve conflict

listen well

multitask

Education

High school diploma or equivalent

Tools

Microsoft Office - Word

Excel

Job description

Final Mile is seeking an Administrative Support I to assist managers with clerical duties, route monitoring, and onboarding documents for drivers. The role requires strong multitasking, excellent customer service, and professional communication.

Responsibilities include answering calls, handling emails, and coordinating with drivers and vendors. Evening and Saturday availability is required, with a pay rate of $18.50 per hour. This on-site position supports daily warehouse operations in Kentucky.