Administrative Support I (Full Time)

Final Mile; Columbus (OH); On-site; USD 38,400 - 42,000; Full time

Job summary

Final Mile in Columbus, Ohio is seeking an Administrative Support specialist to assist managers with clerical tasks, route monitoring, and onboarding documents for new drivers. The role emphasizes strong multitasking, a friendly demeanor, and clear communication as you handle phone calls, emails, and day-to-day warehouse and logistics support.

Evening and Saturday availability is required. You will print and file paperwork, track route progress, coordinate with drivers, and ensure timely

Qualifications

• High school diploma or equivalent; post‑high‑school education is a plus.
• Proficient in Microsoft Office (Word, Excel, etc.).
• Prior customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to multitask in a fast‑paced office environment.
• Willing to work evenings and Saturdays.
• Pass pre‑employment background check.
• Maintain professional and safe work environment.

Responsibilities

• Assemble and audit route paperwork for the next day.
• Answer inbound phone calls and respond to emails.
• Handle customer issues and coordinate with vendors.
• Monitor delivery routes and assist drivers during shifts.
• Process daily working orders and update ERP/billing.
• Maintain accurate documentation and filing.
• Provide excellent customer service and communicate professionally.

Skills

Multitasking

Customer service

Communication

Time management

Data entry

Professional phone skills

Documentation

Office administration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Administrative Support role involves providing administrative support to all managers. Responsibilities may include route monitoring, clerical duties, filing, answering phone calls, responding to emails, assisting in driver training, and handling onboarding documents for inexperienced drivers. Qualified candidates will have strong multitasking ability and a friendly demeanor.

Essential Job Functions

• Assemble and audit route paperwork for the next day
• Answer inbound phone calls
• Handle customer issues
• Contact vendors about inbound damage or replacement orders
• Respond to email in a timely manner
• Address pending orders
• File paperwork
• Strong customer service skills required
• Act in a professional and appropriate manner
• Assist in processing inbound delivery teams
• Monitor the delivery routes throughout the shift
• Track route progress, calling drivers every hour to address issues as needed
• Call customers to obtain feedback regarding their delivery experience
• Assist in completing POD packets available at the warehouse
• Responsible for closing reports on a nightly basis
• Work well without direct supervision, maintain professional demeanor, strong communication and customer service skills
• Process daily working orders, responding to Logistics Coordinator on status
• Answer inbound phone calls from customers and delivery teams
• Print Pull Sheet and Mark Live Daily in warehouse
• Responsible for finding and submitting requested EPODs
• File all documents as needed
• Be accountable and reliable
• Effectively communicate with builders, general contractors, and supervisors to ensure customer satisfaction
• Process and prepare freight for shipments/returns to vendors (RTVs)
• Assist with daily warehouse functions as needed
• Update inventory—daily/weekly/monthly as required
• Route monitor and remotely assist delivery and installation teams as needed
• Accurately update orders for billing as needed
• Answer inbound phone calls as needed
• Perform any other duties and responsibilities as assigned

Minimum Qualifications

• High school diploma or equivalent; post‑high‑school education is a plus
• Proficient in Microsoft Office—Word, Excel, etc.
• Prior customer service experience preferred
• Strong written and verbal communication skills
• Ability to multitask; detail oriented; able to work in a fast‑paced office environment
• Willing to work evenings and Saturdays
• Pass pre‑employment background check
• Maintain professional and safe work environment
• Skills: customer service, detail orientation, organizational skills, time management, problem solving, accountability, dependability, documentation skills, data analysis, professional phone skills, conflict resolution, listening, multitasking

Shift

Sat-Wed 10a-6:30p

Pay

$18.50 per hour