Administrative Support Associate (Mon-Sat, 10:00-6:30)

Hub Group; Birmingham (AL); Hybride; USD 34 000 - 35 000; Plein temps

Résumé du poste

Hub Group is seeking an Administrative Support person to provide clerical and customer service assistance in a fast-paced Birmingham, AL office. Duties include handling phone calls, emails, route paperwork, and coordinating with drivers and vendors.

The role requires strong multitasking, communication, and professional demeanor. Evening and Saturday work is required, with a shift from 10:00 AM to 6:30 PM.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced office environment.
• Evening and Saturday work availability.
• Pre-employment background check is required.
• Maintain professional and safe work environment.

Responsabilités

• Assemble and audit route paperwork for the next day.
• Answer inbound phone calls and respond to emails.
• Address customer issues and feedback promptly.
• Contact vendors on inbound damage or replacement orders.
• Process daily working orders and track status with Logistics Coordinators.
• Monitor delivery routes during the shift and call Drivers as needed.
• Assist with daily warehouse functions and inventory updates.
• Prepare POD packets and nightly closing reports.

Connaissances

Customer service

Detail oriented

Organizational skills

Time management

Problem solving

Accountable

Dependable

Documentation skills

Multitasking

Professional phone skills

Conflict resolution

Active listening

Formation

High school diploma

Description du poste

Hub Group is seeking an Administrative Support person to provide clerical and customer service assistance in a fast-paced Birmingham, AL office. Duties include handling phone calls, emails, route paperwork, and coordinating with drivers and vendors.

The role requires strong multitasking, communication, and professional demeanor. Evening and Saturday work is required, with a shift from 10:00 AM to 6:30 PM.