Administrative Support I

Hub Group; Birmingham (AL); Hybrid; USD 34,000 - 35,000; Full time

Job summary

Hub Group is seeking an Administrative Support person to provide clerical and customer service assistance in a fast-paced Birmingham, AL office. Duties include handling phone calls, emails, route paperwork, and coordinating with drivers and vendors.

The role requires strong multitasking, communication, and professional demeanor. Evening and Saturday work is required, with a shift from 10:00 AM to 6:30 PM.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced office environment.
• Evening and Saturday work availability.
• Pre-employment background check is required.
• Maintain professional and safe work environment.

Responsibilities

• Assemble and audit route paperwork for the next day.
• Answer inbound phone calls and respond to emails.
• Address customer issues and feedback promptly.
• Contact vendors on inbound damage or replacement orders.
• Process daily working orders and track status with Logistics Coordinators.
• Monitor delivery routes during the shift and call Drivers as needed.
• Assist with daily warehouse functions and inventory updates.
• Prepare POD packets and nightly closing reports.

Skills

Customer service

Detail oriented

Organizational skills

Time management

Problem solving

Accountable

Dependable

Documentation skills

Multitasking

Professional phone skills

Conflict resolution

Active listening

Education

High school diploma

Job description

The Administrative Support I will provide administrative support to all managers. These responsibilities may include route monitoring, clerical duties, filing, answering phone calls, responding to emails, assisting in driver training and onboarding documents for inexperienced drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Schedule: Monday-Saturday (Off on Tuesday & Sunday)

Shift: 10:00 AM - 6:30 PM

Pay: $16.42 per hour

Essential Job Functions:

• Assemble and audit route paperwork for the next day
• Answer inbound phone calls
• Ability to handle customer issues
• Contact vendors on inbound damage or replacement orders
• Respond to email in a timely manner
• File paperwork
• Act in a professional and an appropriate manner
• Assist in the processing of inbound delivery teams
• Monitor the delivery routes of the course of your shift
• Assist in the track route progress, as needed; call Drivers every hour to address issues as needed
• Call customers to obtain their feedback regarding their delivery experience
• Assist in the completion of POD packets that are available at the warehouse
• Responsible for the closing reports on a nightly basis
• Works well without direct supervision, professional demeanor, strong communication and customer service skills
• Process daily working orders, respond to Logistics Coordinator their status
• Answer inbound phone calls from customers and delivery teams
• Print Pull Sheet and Mark Live Daily in warehouse
• Responsible for finding and submitting requested EPODs
• File all documents as needed
• Accountable and reliable
• Effectively communicate with builder, general contractors, and supervisors to ensure customer satisfaction
• Process and prepare freight for shipments/returns to vendors (RTVs)
• Assist with daily warehouse functions as needed
• Update inventory – daily/weekly/monthly as required
• Route monitor and remotely assist delivery and installation teams as needed
• Accurately update orders for billing as needed
• Answer inbound phone calls as needed
• Any other duties and responsibilities as assigned.

Minimum Qualifications

• High school diploma or equivalent, post high school education a plus
• Prior customer service experience preferred
• Strong written and verbal communication skills
• Ability to multitask must be detail oriented and be able to work in a fast-paced office environment
• Must be able to work evenings and Saturdays
• Pass pre-employment background check
• Maintain professional and safe work environment
• Skills:customer service, detail oriented, organizational skills, time management, problem solving, accountable, dependable, documentation skills, analyzing data, professional phone skills, ability to resolve conflict, ability to listen, ability to multitask

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .

Job Info

• Job Category Final Mile
• Job Schedule Full time
• Locations US AL Birmingham Home Depot Warehouse