Administrative Specialist I — Hearings & Compliance

Department of Transportation; Rocky Mount (NC); On-site; USD 39,000 - 69,000; Full time

Job summary

The Department of Transportation in North Carolina is seeking an Administrative Specialist I (S) to support the Customer Compliance Services Section, handling hearings processing, fee collection, scheduling, refunds, and inquiries. This role falls under Salary Grade NC08.

Key duties include reviewing driving records and applying North Carolina General Statutes; providing customer service to the public, attorneys, and officials; and maintaining compliance with established policies.

Qualifications

• High school diploma or GED and two years of related administrative experience; or equivalent combination of education and experience.
• Experience with collecting fees, balancing a cash drawer, and making electronic deposits.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to read and apply policies and procedures.

Responsibilities

• Process hearing requests and collect hearing fees.
• Schedule hearings and map hearing requests.
• Process refunds and reject under payments.
• Receive and process written or electronic inquiries from the public, attorneys, and government officials.
• Review driving records and apply North Carolina General Statutes.

Skills

Cash handling

Policy interpretation

Customer service

Microsoft Office

Mainframe systems

Data entry

Education

High school diploma or GED

Tools

Mainframe systems

Web-based applications

Job description

The Department of Transportation in North Carolina is seeking an Administrative Specialist I (S) to support the Customer Compliance Services Section, handling hearings processing, fee collection, scheduling, refunds, and inquiries. This role falls under Salary Grade NC08.

Key duties include reviewing driving records and applying North Carolina General Statutes; providing customer service to the public, attorneys, and officials; and maintaining compliance with established policies.