DMV - Admin Specialist I

Department of Transportation; Rocky Mount (NC); On-site; USD 39,000 - 69,000; Full time

Job summary

The Department of Transportation in North Carolina is seeking an Administrative Specialist I (S) to support the Customer Compliance Services Section, handling hearings processing, fee collection, scheduling, refunds, and inquiries. This role falls under Salary Grade NC08.

Key duties include reviewing driving records and applying North Carolina General Statutes; providing customer service to the public, attorneys, and officials; and maintaining compliance with established policies.

Qualifications

• High school diploma or GED and two years of related administrative experience; or equivalent combination of education and experience.
• Experience with collecting fees, balancing a cash drawer, and making electronic deposits.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to read and apply policies and procedures.

Responsibilities

• Process hearing requests and collect hearing fees.
• Schedule hearings and map hearing requests.
• Process refunds and reject under payments.
• Receive and process written or electronic inquiries from the public, attorneys, and government officials.
• Review driving records and apply North Carolina General Statutes.

Skills

Cash handling

Policy interpretation

Customer service

Microsoft Office

Mainframe systems

Data entry

Education

High school diploma or GED

Tools

Mainframe systems

Web-based applications

Job description

Agency Dept of Transportation Division Division of Motor Vehicles Job Classification Title Administrative Specialist I (S) Position Number 60030177 Grade NC08

About Us

It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date. This is a repost. Previous applications do not need to reapply and are still being considered.

The Administrative Support Unit is integral to the various Units within the Customer Compliance Services Section, including but not limited to Administrative Hearings, Adjudications, Ignition Interlock, and Medical Review. This position is responsible for processing hearing requests, collecting hearing fees, scheduling hearings, mapping hearing requests, processing refunds, rejecting under payments, receiving, and processing written or electronic inquiries from the public, attorneys, and government officials. This position also reviews and interprets the driving record and applies to North Carolina General Statutes.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC08 $39,244 - $68,679

• Experience with collecting fees, balancing a cash drawer, and making electronic deposits.
• Working knowledge of reading, interpreting, and applying policies and procedures, while maintaining compliance with North Carolina General Statutes.
• Working experience using Microsoft Office, to include Word, Excel, and Outlook.
• Working experience with entering and extracting information from mainframe and web-based computer systems and applications.
• Experience providing customer service by phone and/or in person to a diverse clientele.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience". If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

State Application Resources/Frequently Asked Questions

Valuing Education and Experience

The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.

All job postings close at 11:59pm the night before the End Date on the posting.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

If you are already a state employee, please search for jobs by clicking here.