Administrative Specialist – Customer Care & Ops Support

Clark Pest Control; Miami (FL); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401(k) with company match

Paid vacation, holidays, and sick time

Employee discounts

Industry-leading training

Résumé du poste

Northwest Exterminating in Miami, FL is seeking an Administrative Professional to support customer interactions, scheduling, and documentation. You will manage calls and emails, maintain accurate records, and coordinate monthly service routes for field professionals.

A strong office-software foundation and a customer-focused mindset are essential. Benefits include comprehensive coverage and growth opportunities within the team.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary!
• Must be at least 18 years of age
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint

Responsabilités

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Connaissances

Customer service

Communication

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

Northwest Exterminating in Miami, FL is seeking an Administrative Professional to support customer interactions, scheduling, and documentation. You will manage calls and emails, maintain accurate records, and coordinate monthly service routes for field professionals.

A strong office-software foundation and a customer-focused mindset are essential. Benefits include comprehensive coverage and growth opportunities within the team.