Administrative Pro — Customer Care & Scheduling

Rollins, Inc.; Smyrna (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision insurance

Paid vacation, holidays, and sickLeave

Employee discounts

Industry-leading training program

Job summary

Northwest Exterminating is hiring an Administrative Professional to support customer needs and service teams in the Atlanta area. You will handle calls and emails, help with scheduling, and maintain accurate customer records.

Training is provided and growth opportunities exist within a family-oriented company. The role emphasizes excellent communication, organization, and a positive customer-focused mindset.

Qualifications

• High School Diploma or equivalent required.
• No experience required.
• Must be at least 18 years old.
• Proficiency with Word, Excel and PowerPoint.

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Skills

Communication

Organizational skills

Phone etiquette

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Northwest Exterminating is hiring an Administrative Professional to support customer needs and service teams in the Atlanta area. You will handle calls and emails, help with scheduling, and maintain accurate customer records.

Training is provided and growth opportunities exist within a family-oriented company. The role emphasizes excellent communication, organization, and a positive customer-focused mindset.