Administrative Pro: Customer Care & Scheduling

Rollins; Gainesville (GA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Starting Hourly Pay $16

Medical, dental, vision, maternity, &

401(k) plan with company match

Paid vacation, holidays, and sickleave

Employee discounts

Industry-leading training program

Job summary

Northwest Exterminating seeks an Administrative Professional to be the essential link between customers and service teams. You will handle calls, emails, and scheduling while maintaining accurate paperwork and coordinating monthly service routes.

You'll collaborate with multiple departments, provide high-quality customer care, and help ensure smooth operations. A HS diploma and basic MS Office skills are required; no prior experience is necessary.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary.
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

Responsibilities

• Manage inbound calls and emails from customers, assisting with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams — administrative, sales, service professionals, and management — to ensure top-tier customer service.
• Foster consistent communication with customers to ensure their needs are met.

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Northwest Exterminating seeks an Administrative Professional to be the essential link between customers and service teams. You will handle calls, emails, and scheduling while maintaining accurate paperwork and coordinating monthly service routes.

You'll collaborate with multiple departments, provide high-quality customer care, and help ensure smooth operations. A HS diploma and basic MS Office skills are required; no prior experience is necessary.