Administrative Specialist — Customer Care & Scheduling

Rollins, Inc.; Cleveland (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Maternity insurance

Life insurance

401(k) with company match

Paid vacation, holidays, and sickleave

Employee discounts

Industry-leading training program

Job summary

Northwest Exterminating is seeking an Administrative Professional to be the critical link between customers and service professionals. You will manage calls, schedule routes, and ensure accurate paperwork, helping the team deliver excellent service.

You’ll collaborate with administrative associates, sales, service pros, and management while maintaining proactive communication with customers. No experience required beyond a high school diploma; 401(k) and great benefits await.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary!
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Skills

Customer service

Administrative tasks

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest Exterminating is seeking an Administrative Professional to be the critical link between customers and service professionals. You will manage calls, schedule routes, and ensure accurate paperwork, helping the team deliver excellent service.

You’ll collaborate with administrative associates, sales, service pros, and management while maintaining proactive communication with customers. No experience required beyond a high school diploma; 401(k) and great benefits await.