Administrative & Reservations Coordinator

92nd Street Young Men's and Young Women's Hebrew Associatio; New York (NY); On-site; USD 52,000 - 55,000; Full time

Job summary

The Administrative Assistant will support the 92NY Residence in serving its patrons and potential patrons. This role will be responsible for all administrative tasks and assist with sales and promotion ensuring that high quality customer satisfaction and occupancy percentage is consistently achieved and maintained.

Under the Executive Director, you will manage reservations, collect payments, prepare reports in RMS and Tessitura, promote programs, and coordinate with Building Operations Residence

Qualifications

• Bachelor’s degree in education, business, or cultural-related field preferred but not required.
• 3 years administrative experience required.
• Must be highly skilled using Excel and comfortable with data reporting.
• Strong organizational, verbal, written and interpersonal skills.
• Proficiency in Microsoft Office and Tessitura preferred.

Responsibilities

• Respond to reservation applications, inquiries, questions and booking requests.
• Provide prospective residents with enthusiastic and informative responses.
• Present approved residence rates and options to prospective residents.
• Ensure reservations are accurate and complete.
• Submit Room Reservation Agreements and attach documentation for upcoming residents.
• Monitors booking chart to ensure rooms are ready for new arrivals.
• Collect rent and incidental payments as received.
• Receive, log, and notify residents of packages arrival.
• Receive mail, sort, and distribute in mail cabinet for resident pick up.
• Create and disseminate reports from RMS (current reservations, upcoming bookings, revenue, etc.).
• Create welcome setups for all incoming residents.
• Process guest passes, log and allocate payments.
• Take resident photos for security system S2 & RMS and assign resident ID numbers.
• Promote Residence programs and activities.

Skills

Excel

Data reporting

Microsoft Office

Tessitura

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Education

Bachelor’s degree (preferred) in education, business, or cultural-related field

Tools

RMS

HubSpot

SalesForce

Tessitura

Job description

The Administrative Assistant will support the 92NY Residence in serving its patrons and potential patrons. This role will be responsible for all administrative tasks and assist with sales and promotion ensuring that high quality customer satisfaction and occupancy percentage is consistently achieved and maintained.

Under the Executive Director, you will manage reservations, collect payments, prepare reports in RMS and Tessitura, promote programs, and coordinate with Building Operations Residence