Resident Services Concierge & Front Desk Coordinator

Apploi; City of Troy (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Apploi in New York seeks a friendly clerical assistant to provide essential office support, answer phones, greet guests, and help organize resident, staff and marketing files. You will help coordinate services for residents, families and guests, and support daily operations.

The role emphasizes customer service, accuracy in documentation, and teamwork with the management and administrative staff to ensure smooth and welcoming operations in a busy residential setting.

Responsibilities

• Provide clerical support; organize and maintain resident, personnel, marketing and resource files; answer telephones; greet guests.
• Answer telephones and respond to residents' requests.
• Assist staff in providing and coordinating services to residents, families and guests.
• Assist residents and staff in solving problems if asked.
• Maintain the daily resident log and visitor log.
• Prepare correspondence and other forms/documents needed for daily operations and marketing.
• Organize office functions and flow of communication.
• Duplicate and distribute information.
• Compose and edit written documents to ensure correct spelling and grammar.
• Maintain office supplies and identify needed supplies to Associate Administrator.
• Create and maintain an environment for residents, families and guests that is customer-friendly and that values and respects the uniqueness of each individual.
• Conduct tours in the absence of the Administrator.
• Sort and distribute mail to individual mailboxes if needed.
• Carry out other duties as assigned by Management Team.

Job description

Apploi in New York seeks a friendly clerical assistant to provide essential office support, answer phones, greet guests, and help organize resident, staff and marketing files. You will help coordinate services for residents, families and guests, and support daily operations.

The role emphasizes customer service, accuracy in documentation, and teamwork with the management and administrative staff to ensure smooth and welcoming operations in a busy residential setting.