Resident Experience Coordinator

RMS Companies; Hartford (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

A luxury apartment management company in Hartford, Connecticut is seeking a Resident Experience Coordinator to create a welcoming atmosphere and enhance the resident experience. This full-time role involves planning resident events, giving tours to prospective renters, and assisting residents as they move in. Candidates should have hospitality experience and an outgoing personality, with a willingness to work weekends and varied shifts.

Qualifications

• Hospitality experience preferred.
• Outgoing personality required.
• Positive energy and willingness to learn essential.

Responsibilities

• Act as a professional ambassador for the building.
• Plan and host resident events.
• Give tours of the building to prospective renters.
• Assist residents moving into the building.
• Monitor the building for maintenance needs.

Skills

Hospitality experience

Outgoing personality

Positive energy and willingness to learn

Job description

The Resident Experience Coordinator creates a welcoming atmosphere, assists residents, and provides tours for new prospects. This role enhances the luxury apartment experience by applying RMS Companies' hospitality expertise to create a hotel-like experience for renters. The Resident Experience Coordinator reports to the Property Manager.

ROLE RESPONSIBILITIES

• Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand
• Plan and host resident events
• Give tours of the building and units to prospective renters – both walk-ins and appointments
• Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies
• Assist and welcome residents moving into the building
• Monitor the building for maintenance needs and communicate to Maintenance Staff
• Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information
• Work with the back-office staff on any payment issues
• Organize mail & packages
• Enforce community rules
• Establish partnerships and engage the local community
• Handle ad-hoc tasks as needed

ROLE REQUIREMENTS

• Hospitality experience preferred
• Outgoing personality
• Positive energy and willingness to learn
• Training will be provided
• This is a full-time position, and candidates will be required to work weekend and/or varying shifts (9am-6pm or 3pm-11pm)