Resident Services Admin & Front Desk Coordinator

Akam Associates Inc.; City of Rochester (NY); On-site; USD 35,000 - 40,000; Full time

Job summary

Akam Associates Inc. in New York, NY seeks an Administrative Assistant/Front Reception to greet residents, shareholders, visitors and vendors in a professional manner and to provide front desk support.

Responsibilities include answering calls, guiding inquiries about building operations, processing emails, assisting residents with forms, and coordinating maintenance requests with the Management Office to ensure smooth day-to-day operations.

Responsibilities

• Greet shareholders, residents, visitors, vendors, and contractors in a professional and courteous manner.
• Answer incoming telephone calls and direct calls to the appropriate staff member or department.
• Respond to general shareholder and resident questions regarding building operations, policies, procedures, maintenance, parking, and Management Office matters.
• Receive and respond to emails and other correspondence as assigned.
• Assist residents with forms, applications, notices, and other Management Office documents.
• Maintain professionalism when dealing with complaints, difficult situations, or confidential matters.
• Escalate complaints and issues to the appropriate supervisor or Management staff when necessary.
• Receive maintenance requests from shareholders and residents by telephone, email, or in person.
• Accurately enter and document maintenance/service requests in the appropriate system.
• Obtain sufficient information from residents to properly identify and describe maintenance problems.
• Forward urgent or emergency conditions immediately to the Superintendent, Maintenance Department, or Management.
• Assist with scheduling appointments and coordinating access to apartments when required.
• Follow up on open work orders or service requests when directed by Management.
• Maintain accurate records of resident complaints, requests, and follow-up actions.

Job description

Akam Associates Inc. in New York, NY seeks an Administrative Assistant/Front Reception to greet residents, shareholders, visitors and vendors in a professional manner and to provide front desk support.

Responsibilities include answering calls, guiding inquiries about building operations, processing emails, assisting residents with forms, and coordinating maintenance requests with the Management Office to ensure smooth day-to-day operations.