Administrative Professional — Customer Care & Ops

HomeTeam Pest Defense; Smyrna (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Starting pay $17

Medical benefits

401(k) plan

Paid time off

Employee discounts

Training program

Job summary

Northwest Exterminating in Georgia is hiring an Administrative Professional to be the critical link between customers and service teams. You will manage inbound calls and emails, document accounts, and help schedule monthly service routes, while maintaining a friendly, professional demeanor.

No experience is required; a High School Diploma is enough. Proficiency with Microsoft Office is expected, and the role includes a comprehensive benefits package, 401(k) with company match, paid time off,

Qualifications

• High School Diploma or equivalent required
• No experience necessary!
• Must be at least 18 years of age
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Skills

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Northwest Exterminating in Georgia is hiring an Administrative Professional to be the critical link between customers and service teams. You will manage inbound calls and emails, document accounts, and help schedule monthly service routes, while maintaining a friendly, professional demeanor.

No experience is required; a High School Diploma is enough. Proficiency with Microsoft Office is expected, and the role includes a comprehensive benefits package, 401(k) with company match, paid time off,