Administrative Professional — Customer Care & Scheduling

Northwest Exterminating; Marietta (GA); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Vacation

Holidays

Sick Leave

Employee Discounts

Training Program

Job summary

Northwest Exterminating in Marietta, GA is seeking an Administrative Professional to connect customers with service teams, manage calls and emails, and keep records accurate. No experience is required, and training is provided to help you succeed in a friendly, growth-oriented environment.

You’ll coordinate monthly service routes, support payments and scheduling, and collaborate with sales, service professionals, and management to ensure top-tier customer service.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary.
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest Exterminating in Marietta, GA is seeking an Administrative Professional to connect customers with service teams, manage calls and emails, and keep records accurate. No experience is required, and training is provided to help you succeed in a friendly, growth-oriented environment.

You’ll coordinate monthly service routes, support payments and scheduling, and collaborate with sales, service professionals, and management to ensure top-tier customer service.