Administrative Coordinator - Customer Care & Scheduling

HomeTeam Pest Defense; Gainesville (GA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Maternity and life insurance

401(k) with company match

Employee stock purchase plan

Paid vacation, holidays, and sickLeave

Employee discounts

Quality training program

Job summary

Northwest Exterminating in Georgia is seeking an Administrative Professional to be the vital link between customers and service teams. You'll handle inbound calls and emails, process payments and scheduling, and help keep paperwork accurate and on time.

We offer starting hourly pay of $16 with a comprehensive benefits package including medical, dental, vision, maternity, and life insurance, plus a 401(k) with company match and other benefits.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary.
• Must be at least 18 years old.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest Exterminating in Georgia is seeking an Administrative Professional to be the vital link between customers and service teams. You'll handle inbound calls and emails, process payments and scheduling, and help keep paperwork accurate and on time.

We offer starting hourly pay of $16 with a comprehensive benefits package including medical, dental, vision, maternity, and life insurance, plus a 401(k) with company match and other benefits.