Administrative Pro: Customer Care & Scheduling

Northwest Exterminating; Naples (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Maternity leave

Life insurance

401(k) with company match

Employee stock purchase plan

Paid vacation

Holidays and sick leave

Employee discounts

Training program

Job summary

Northwest Exterminating in Naples, FL is hiring an Administrative Professional to be the vital link between customers and service teams. You will handle inbound calls and emails, assist with payments and scheduling, and keep customer accounts up to date.

You’ll coordinate monthly service routes, support team tasks, and collaborate across departments to ensure exceptional service. We offer a competitive starting hourly rate of $18, along with medical, dental, vision, maternity, and life

Qualifications

• High School Diploma or equivalent required.
• No experience necessary.
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

Northwest Exterminating in Naples, FL is hiring an Administrative Professional to be the vital link between customers and service teams. You will handle inbound calls and emails, assist with payments and scheduling, and keep customer accounts up to date.

You’ll coordinate monthly service routes, support team tasks, and collaborate across departments to ensure exceptional service. We offer a competitive starting hourly rate of $18, along with medical, dental, vision, maternity, and life