Administrative Specialist: Customer Care & Scheduling

MissQuito; Monroe (NC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Starting pay $17 per hour

Health benefits

401(k) with company match

Paid vacation/holidays/sick leave

Employee discounts

Industry-leading training program

Job summary

Northwest Exterminating in Monroe, NC is hiring an Administrative Professional to be the vital link between customers and service teams. You will manage inbound calls and emails, process payments, schedule services, and document accounts to ensure accuracy and timely work.

Join a team that values growth, offers training, a 401(k) with company match, and comprehensive benefits. Starting pay is $17 per hour, with opportunities to advance as you demonstrate reliability and teamwork.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary.
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest Exterminating in Monroe, NC is hiring an Administrative Professional to be the vital link between customers and service teams. You will manage inbound calls and emails, process payments, schedule services, and document accounts to ensure accuracy and timely work.

Join a team that values growth, offers training, a 401(k) with company match, and comprehensive benefits. Starting pay is $17 per hour, with opportunities to advance as you demonstrate reliability and teamwork.