Administrative Specialist: Customer Success & Operations

Rollins, Inc.; Opelika (AL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, vision

Maternity and life insurance

401(k) with company match

Paid vacation, holidays, and sickleave

Employee discounts

Industry-leading training program

Job summary

Northwest Exterminating is hiring an Administrative Professional to be the key link between customers and service teams. You’ll handle inbound calls and emails, document accounts, and help schedule monthly service routes with accuracy.

Starting pay is $15-$17 per hour, with a comprehensive benefits package, a company-match 401(k), paid time off, and industry-leading training. This role supports growth, team collaboration, and community service.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary!
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest Exterminating is hiring an Administrative Professional to be the key link between customers and service teams. You’ll handle inbound calls and emails, document accounts, and help schedule monthly service routes with accuracy.

Starting pay is $15-$17 per hour, with a comprehensive benefits package, a company-match 401(k), paid time off, and industry-leading training. This role supports growth, team collaboration, and community service.