Administrative Operations Manager – Multi-Office

DH Pace Company, Inc.; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid time off & holidays

Company‑paid life insurance

401(k) with employer match

HSA/FSA options

Voluntary benefits

Employee discounts

Competitive compensation

Job summary

DH Pace Company, Inc. is seeking an Administration Manager in Charlotte, NC to lead back‑office operations across multiple Mid‑Atlantic offices. You will oversee customer service, contracts, billing, and reporting while building high‑performing administrative teams.

The role requires a collaborative, hands‑on leader with strong communication, process improvement and compliance focus, plus 25%–40% travel to satellite offices within the region.

Qualifications

• Business degree preferred with five+ years in Administrative Management / Administration Operations Management and ten+ years in management.
• MS Office proficiency including Excel; ERP and CRM experience is important.

Responsibilities

• Oversee back-office administration including Customer Service, Sales Order Entry, Contracts, A/P, A/R, Billing, Invoicing, and Auditing.
• Supervise administrative teams to ensure accuracy and timely support.
• Develop and refine reports to monitor business performance and identify improvements.
• Collaborate with regional leadership to align operations with company goals and standards.
• Train and develop team members to foster growth, consistency, and efficiency.
• Ensure compliance with company policies and internal controls.
• Travel 25%–40% to Mid-Atlantic Satellite Offices.

Skills

People management

Communication

Reporting

Customer relations

Education

Bachelor's degree preferred

Tools

MS Office Suite

Excel

ERP systems

CRM systems

Job description

DH Pace Company, Inc. is seeking an Administration Manager in Charlotte, NC to lead back‑office operations across multiple Mid‑Atlantic offices. You will oversee customer service, contracts, billing, and reporting while building high‑performing administrative teams.

The role requires a collaborative, hands‑on leader with strong communication, process improvement and compliance focus, plus 25%–40% travel to satellite offices within the region.