Administration Manager

D.H. Pace Company, Inc.; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

PTO + holidays

Life insurance

Disability insurance

HSA/FSA

Employee discounts

Job summary

DH Pace Company, Inc. is seeking an Administration Manager to lead back-office operations for the Mid-Atlantic region from Charlotte, NC. You will oversee Customer Service, contracts, A/P, A/R, billing, and auditing, while mentoring teams and driving process improvements across multiple offices.

Ideal candidates have five+ years of administrative management experience and strong MS Office, ERP/CRM proficiency, plus excellent communication and problem-solving abilities.

Qualifications

• Bachelor's degree preferred with at least five years of administrative management and multi-branch experience.
• Minimum requirement is a High School Diploma or equivalent with ten years of management experience.
• Strong administrative staff management, reporting, contracts, A/P, A/R, billing, invoicing, and auditing.
• Proficient with MS Office; ERP and CRM experience are important.
• Excellent communication and problem-solving skills with keen attention to detail.

Responsibilities

• Oversee all back-office administration functions including Customer Service, Contracts, A/P, A/R, Billing, Invoicing, and Auditing.
• Supervise and mentor administrative teams to ensure accuracy and timeliness.
• Develop and refine reporting tools to monitor business performance and identify areas for improvement.
• Collaborate with regional leadership to align operations with company goals and standards.
• Train and develop team members to foster growth and efficiency.
• Ensure compliance with policies and internal controls.
• Travel 25% - 40% to Mid-Atlantic Satellite Offices.

Skills

MS Office (Excel)

People Management

Customer Service

ERP/CRM familiarity

Reporting & analytics

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

Join one of the most respected names in the building access solutions industry. Overhead Door Company of Charlotte, a DH Pace Company, Inc., is seeking an Administration Manager to join our Mid-Atlantic Sales and Operations Management team. This role will be instrumental in leading our back-office operations, ensuring excellence in administrative processes, and assist in developing high-performing teams across multiple offices in the Mid-Atlantic region.

Position Overview

The Administration Manager will work directly with and alongside administrative staff and managers to oversee multiple aspects of salesand service operations support. This position requires a collaborative, hands-on leader who can manage day-to-day functions while driving process improvement and team development across regional offices.

Key Responsibilities

• Oversee and manage all back-office administration functions including:
• Customer Service
• Contracts
• Accounts Payable (A/P) and Accounts Receivable (A/R)
• Billing, Invoicing, and Auditing
• Supervise and mentor administrative teams to ensure accuracy, timeliness, and high-quality support.
• Develop and refine reporting tools to monitor business performance and identify areas for improvement.
• Collaborate with regional leadership to align operations with company goals and standards.
• Train and develop team members to foster growth, consistency, and efficiency.
• Ensure compliance with company policies and internal controls.
• Travel 25% - 40% to Mid-Atlantic Satellite Offices

QUALIFICATIONS:

• Business degree preferred with minimum five (5) years of Administrative Management / Administration Operations Management / Multi-Branch Administration Management coupled with a minimum of five (5) years of administrative office experience with experience and knowledge of: Managing Administrative Staff and Managers, Reporting, C/S, Sales Order Entry, Contracts, A/P, A/R, billing, invoicing, call taking/scheduling and auditing. Minimum requirement is a High School Diploma or equivalent coupled with a minimum of ten (10) years of management experience.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. Must have a good driving record.
• Computer proficient; MS Office Suite is a must to include proficiency with Excel; ERP and CRM system experience is also very important.
• Successful candidate will have excellent communication and customer relation skills, high sense of urgency with exceptional problem-solving skills and a keen sense for details.

OFFICE LOCATION / FULL-TIME ONSITE POSITION:

3035 Horseshoe Ln, Charlotte, NC 28208

What We Offer

• Comprehensive medical, dental, and vision coverage - available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.