Administration Manager: Multi-Office Operations Leader

DH Pace; Charlotte (NC); On-site; CAD 124,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with employer match

HSA and FSA options

Paid time off and holidays

Life insurance and disability

Job summary

DH Pace Company, Inc. is seeking an Administration Manager in Charlotte, NC to lead back-office operations across multiple offices. The role emphasizes process improvement, team development, and ensuring operational excellence in sales and service support.

The ideal candidate will manage customer service, contracts, billing, and financial workflows while driving accurate reporting and compliance. A strong leadership presence with 25%–40% travel is essential.

Qualifications

• Business degree preferred; five years Admin/Operations leadership with multi-branch experience.
• High school diploma or equivalent with substantial management experience (10+ years).
• Experience with reporting, customer service, contracts, A/P/A/R, billing, invoicing, and auditing.

Responsibilities

• Oversee back-office administration including customer service, sales order entry, contracts, A/P, A/R, invoicing and auditing.
• Supervise and mentor administrative teams to ensure accuracy and timeliness.
• Develop and refine reporting tools to monitor business performance and identify improvements.
• Collaborate with regional leadership to align operations with goals and standards.
• Train and develop team members to foster growth, consistency, and efficiency.
• Ensure compliance with company policies and internal controls.
• Travel 25%–40% to Mid-Atlantic satellite offices.

Skills

MS Office Suite

Excel

ERP systems

CRM systems

Communication

Education

Business degree preferred

High School Diploma or equivalent

Tools

MS Office Suite

Excel

ERP systems

CRM systems

Job description

DH Pace Company, Inc. is seeking an Administration Manager in Charlotte, NC to lead back-office operations across multiple offices. The role emphasizes process improvement, team development, and ensuring operational excellence in sales and service support.

The ideal candidate will manage customer service, contracts, billing, and financial workflows while driving accurate reporting and compliance. A strong leadership presence with 25%–40% travel is essential.