Administration Manager

DH Pace Company, Inc.; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid time off & holidays

Company‑paid life insurance

401(k) with employer match

HSA/FSA options

Voluntary benefits

Employee discounts

Competitive compensation

Job summary

DH Pace Company, Inc. is seeking an Administration Manager in Charlotte, NC to lead back‑office operations across multiple Mid‑Atlantic offices. You will oversee customer service, contracts, billing, and reporting while building high‑performing administrative teams.

The role requires a collaborative, hands‑on leader with strong communication, process improvement and compliance focus, plus 25%–40% travel to satellite offices within the region.

Qualifications

• Business degree preferred with five+ years in Administrative Management / Administration Operations Management and ten+ years in management.
• MS Office proficiency including Excel; ERP and CRM experience is important.

Responsibilities

• Oversee back-office administration including Customer Service, Sales Order Entry, Contracts, A/P, A/R, Billing, Invoicing, and Auditing.
• Supervise administrative teams to ensure accuracy and timely support.
• Develop and refine reports to monitor business performance and identify improvements.
• Collaborate with regional leadership to align operations with company goals and standards.
• Train and develop team members to foster growth, consistency, and efficiency.
• Ensure compliance with company policies and internal controls.
• Travel 25%–40% to Mid-Atlantic Satellite Offices.

Skills

People management

Communication

Reporting

Customer relations

Education

Bachelor's degree preferred

Tools

MS Office Suite

Excel

ERP systems

CRM systems

Job description

Why DH Pace?

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Why DH Pace?

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Join one of the most respected names in the building access solutions industry. Overhead Door Company of Charlotte™, a DH Pace Company, Inc., is seeking an Administration Manager to join our Mid‑Atlantic Sales and Operations Management team. This role will be instrumental in leading our back‑office operations, ensuring excellence in administrative processes, and assist in developing high‑performing teams across multiple offices in the Mid‑Atlantic region.

Position Overview

The Administration Manager will work directly with and alongside administrative staff and managers to oversee multiple aspects of sales and service operations support. This position requires a collaborative, hands‑on leader who can manage day‑to‑day functions while driving process improvement and team development across regional offices.

Key Responsibilities

• Oversee and manage all back‑office administration functions including:
  • Customer Service
  • Sales Order Entry
  • Contracts
  • Accounts Payable (A/P) and Accounts Receivable (A/R)
  • Billing, Invoicing, and Auditing
• Supervise and mentor administrative teams to ensure accuracy, timeliness, and high‑quality support.
• Develop and refine reporting tools to monitor business performance and identify areas for improvement.
• Collaborate with regional leadership to align operations with company goals and standards.
• Train and develop team members to foster growth, consistency, and efficiency.
• Ensure compliance with company policies and internal controls.
• Travel 25% - 40% to Mid‑Atlantic Satellite Offices

Qualifications

• Business degree preferred with minimum five (5) years of Administrative Management / Administration Operations Management / Multi‑Branch Administration Management coupled with a minimum of five (5) years of administrative office experience with experience and knowledge of: Managing Administrative Staff and Managers, Reporting, C/S, Sales Order Entry, Contracts, A/P, A/R, billing, invoicing, call taking/scheduling and auditing. Minimum requirement is a High School Diploma or equivalent coupled with a minimum of ten (10) years of management experience.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. Must have a good driving record.
• Computer proficient; MS Office Suite is a must to include proficiency with Excel; ERP and CRM system experience is also very important.
• Successful candidate will have excellent communication and customer relation skills, high sense of urgency with exceptional problem‑solving skills and a keen sense for details.

OFFICE LOCATION / FULL‑TIME ONSITE POSITION

3035 Horseshoe Ln, Charlotte, NC 28208

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.