Administrative Lead - Inbound Ops & Billing

RJW Logistics Group; Joliet (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

RJW Logistics Group in Joliet, IL is seeking an Administrative Clerk Lead to handle inbound orders, schedule deliveries, and provide essential administrative support to the Outbound Operations Department.

Responsibilities include entering orders, documenting and updating customer information, handling billing for inbound processes, training staff, generating reports, and maintaining effective customer communications.

Qualifications

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 3 -- 4 years of clerical experience.
• Basic transportation / logistics experience.

Responsibilities

• Enter customer orders and scan / index documents as required.
• Schedule the delivery of customer loads.
• Properly document orders in computer and update customer contact information.
• Maintain communications with customers regarding changes delivery schedules and potential service failures.
• Handle all billing for the Inbound Department
• Train associates on tasks of Inbound Departments such as, but not limited to: creating of Outbound paperwork, filing systems, billing functions, accuracy verification of inbounds, and AIB standards.
• Clearly understand goals, policies, and procedures of RJW as well as those of the customers.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Assist local dispatcher in update of Tee Cards.
• Other tasks as assigned by manager.

Skills

Clerical skills

Typing 40 wpm

Logistics knowledge

English communication

Education

High School Diploma or GED

Job description

RJW Logistics Group in Joliet, IL is seeking an Administrative Clerk Lead to handle inbound orders, schedule deliveries, and provide essential administrative support to the Outbound Operations Department.

Responsibilities include entering orders, documenting and updating customer information, handling billing for inbound processes, training staff, generating reports, and maintaining effective customer communications.