Administrative Insurance Support Agent

Randstad USA; Roanoke (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Randstad USA is seeking a front-line Customer Service representative for an onsite role in Westlake, TX. Candidates must have 1 year of recent customer service experience and can start on 11/2/2026. Pay ranges from $20 to $25 per hour plus benefits, with the potential for growth within a national brand.

Interview sessions are scheduled next week; the role offers health benefits, a 401(k), PTO, and professional development opportunities. Start date is 11/2/2026 and the shift is 10 AM to 7 PM.

Qualifications

• 1 year of recent customer service experience required.
• Onsite role in Westlake, TX.
• High School diploma or equivalent.

Responsibilities

• Deliver warm, professional support via email.
• Identify and document key case details, resolving or redirecting issues efficiently.
• Maintain accurate records and follow through on client needs.
• Collaborate with internal teams to ensure seamless client service.
• Meet or exceed defined accuracy and turnaround benchmarks for casework.
• Place the client first in all interactions and maintain focus on client experience.

Skills

Customer Service

Education

High School

Job description

Do you have 1 year of RECENT Customer Service experience Can you start on 11/2/2026? Completely comfortable with $20-$25/hr PLUS benefits??? This could be the perfect opportunity for you!!! Client Interviews NEXTWEEKTuesday, Wednesday and Thursday for consideration! Note: Must have 1 year of RECENT customer service experience Pay: $20-$25/hr PLUS benefits! This position is onsite in Westlake, TX(76262) Start date: 11/2/2026!

Compensation

• Hourly Rate: $20–$25/hour.
• Benefits: Comprehensive health, dental, vision, 401(k), paid time off.
• Annual Salary: $41,600 - $52,000 per year
• Shift: First
• Work Hours: 10 AM - 7 PM
• Education: High School

Career Path & Growth Opportunities

• Career Growth: Within your first year, you’ll have the opportunity to advance into roles that offer commission and performance-based bonuses, allowing you to significantly increase your earning potential as you grow and succeed.
• Entrepreneurial Opportunity: Whether you’re in a corporate or agency role, you’ll have the autonomy to build your own success with the support of a national brand.

Responsibilities

• Deliver warm, professional support via email.
• Identify and document key case details, resolving or redirecting issues efficiently.
• Maintain accurate records and follow through on client needs.
• Collaborate with internal teams to ensure seamless client service.
• Unwavering delivery of meeting or exceeding defined accuracy and turnaround benchmarks, ensuring casework is completed with precision and speed in alignment with service-level expectations.
• Placing the client first in all interactions – obsession with client experience.

Essential Functions

• working in a smoke free environment

Skills

• Customer Service (1 year of experience is required)

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Entry Level
• 1 year

Education

• High School (required)