Call Center Manager

Randstad USA; San Antonio (TX); On-site; USD 52,000 - 58,000; Full time

Job summary

Randstad USA is seeking a highly analytical Senior Insurance Service Specialist to join our fast-paced service team in Texas. You will handle complex policy inquiries across call, chat, and text channels, ensuring precise endorsements and strict compliance while mentoring Level 1 and Level 2 agents to raise service quality.

The role requires 2 years of insurance experience, high school education, and strong communication skills.

Qualifications

• 2 years of experience in insurance or related field.
• Experience level: Experienced.

Responsibilities

• Resolve moderate-to-complex inquiries via email/chat.
• Execute policy endorsements and audits accurately across carriers.
• Ensure compliance with state regulations and carrier SLAs.
• Document cases with precision in Salesforce and carrier systems.
• Contribute to continuous improvement through feedback and SOP refinement.

Skills

Insurance

CRM

Multi-tasking

Verbal Communication

Written Communication

Problem Solving

Critical Thinking

Follow-up

Active Listening

Telephone Etiquette

Education

High School

Job description

We are seeking a highly analytical and detail-oriented Senior Insurance Service Specialist to join our high-volume service team. In this role, you will act as a subject matter expert, handling complex policy inquiries across multiple communication channels including call, chat, and text. You will be responsible for ensuring technical precision in policy endorsements, maintaining rigorous compliance standards, and serving as a mentor to Level 1 and Level 2 agents to elevate the overall quality of our service delivery.

salary: $52,000 - $58,240 per year

shift: First

work hours: 10 AM - 7 PM

education: High School

Responsibilities

• Resolve moderate-to-complex inquiries via email/chat.
• Execute policy endorsements and audits accurately across carriers.
• Ensure compliance with state regulations and carrier SLAs.
• Document cases with precision in Salesforce and carrier systems.
• Contribute to continuous improvement through feedback and SOP refinement.

Skills

• Insurance
• CRM
• Multi-tasking
• Verbal Communication
• Written Communication
• Problem Solving
• Critical Thinking
• Follow-up
• Active Listening
• Telephone Etiquette

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 2 years

Education

• High School (required)