Call Center Agent

Randstad USA; Itasca (IL); On-site; USD 25,000 - 26,000; Full time

Job summary

Randstad USA in Itasca, IL is seeking a Customer Service Representative to assist customers during roadside emergencies. You will interact with clients on multiple call types, obtain necessary details, and follow standard operating procedures to process requests.

This in-office role requires daily commuting to Itasca and offers a fast-paced, supportive environment. The position emphasizes empathy, accuracy, and problem solving, with a schedule that includes weekends and a pay rate of $18 per

Qualifications

• Empathy for customers needing emergency assistance.
• Attention to detail to recognize differences in client coverages.
• Internet savvy and problem-solving mindset.

Responsibilities

• Help customers needing roadside assistance and represent clients across various call types.
• Collect situational information and use provided tools to process service requests per SOP.

Skills

Active Listening

Telephone Etiquette

Empathy

Interpersonal Sensitivity

Typing Skills

Customer Service

Education

High School

Job description

Are you a skilled customer service representative looking for a new and exciting role? As a Customer Service Representative with our client, you will be helping customers solve various roadside problems, which could considerably impact their personal or professional lives. Your ability to empathize and display social skills will be critical to building rapport with customers and getting the information you need to help them. Your key mission will be to deliver outstanding service when it matters the most - the critical minutes when people are stranded on the road and in need of help. This is an in-office position and you must be able to commute to the Itasca, IL, office daily. Pay: $18.00/hr Hours: Shift between 6:00AM-10:00PM Monday-Sunday Everyone works one weekend shift. If you enjoy a fast-paced environment, a fun atmosphere, helping people and company that you can make a difference in, you are in the right place!

• salary: $18 - $18.01 per hour
• shift: First
• work hours: 6 AM - 10:30 PM
• education: High School

Responsibilities

• As a Customer Service Representative, you will help customers that need roadside assistance as well as represent our clients on various other call types including, but not limited to: repair approval & reimbursement, rental requests, insurance claim requests, trip interruption, passenger transport, and claims administration calls, etc..
• Every day, you will obtain the situational information to be able to proceed with the service request, while utilizing our provided tools (internal & external systems, applications), and following our Standard Operating Procedures.

Requirements

• To exhibit empathy for customers who need emergency assistance,
• To display accuracy and pay attention to details to be able to recognize the differences in clients’ coverages
• To be Internet savvy and understand nowadays Internet concepts to apply them when assisting customers, and be a person who is keen on solving problems and taking ownership of his/her work product.

The essential functions of this role include

• working in a smoke free environment
• working weekends

Skills

• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Typing Skills
• Customer Service

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Entry Level
• 1 year

Education

• High School (required)