Associate, Customer Care

Randstad USA; West Henrietta (NY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Randstad USA is seeking Customer Care Representatives to assist mortgage customers. No prior experience required as comprehensive training will be provided. The role is hybrid with a training period and strict schedule expectations. Salary ranges per hour and US-based benefits are outlined.

The position emphasizes customer service, problem solving, and accurate documentation across multiple systems to ensure timely resolutions and client satisfaction.

Qualifications

• 2 years or more experience in customer service roles.
• High School diploma required for consideration.

Responsibilities

• Handle inbound mortgage inquiries as an extension of the client.
• Provide accurate information and guide customers toward resolutions.
• Document discussions and leverage tools for next steps.
• Meet or exceed inquiry response times and production targets.

Skills

Customer Service

Customer Relations

Hospitality

Basic Computer Skills

Active Listening

Telephone Etiquette

Financial Services

Education

High School

Job description

Are you a customer service professional who is looking for an opportunity to expand your professional career? Randstad is working with a client who is looking to hire Customer Care Reps to assist with their mortgage customers. Previous experience is not required as thorough training will be provided to you. If you are looking to make an impact and start a new career, lets get in touch! Additional information:

• Operating Hours:Monday through Friday8:00 AM - 9:00 PM ET & Saturday 8:00 AM - 5:00 PM ET
• 6 weeks of training: Monday through Friday 9:00 AM - 6:00 PM ET
• Hybrid schedule. Must be hardwired into internet on remote days.WiFi is not acceptable.

salary: $18.5 - $19.5 per hour

shift: First

work hours: 8 AM - 9 PM

education: High School

Responsibilities

• Manages inbound inquiries on behalf of client, acting as an extension of our client assisting with mortgage questions
• Acts in a professional and appropriate manner while assisting with a resolution of the issue/question
• Builds product and process knowledge to effectively interact with customers, within business guidelines
• Identifies customers’ needs, research using various systems, utilizes tools to interpret and analyzes data
• Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)
• Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate
• Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate
• Actively and accurately documents discussions of inquiries and leverage internal tools/process for next-level resolution needs
• Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels
• Escalates issues according to business processes and timelines
• Meets personal/team production metrics and quality targets
• Must adhere to strict schedule and meet attendance guidelines.

Skills

• Customer Service
• Customer Relations
• Hospitality
• Basic Computer Skills
• Active Listening
• Telephone Etiquette
• Financial Services

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 2 years

Education

• High School