Customer Service Representative

Randstad USA; Hopewell (VA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Standard day shift

Collaborative team

Job summary

Randstad USA is hiring a Customer Service Representative for an on-site, full-time role in Hopewell, VA. You will serve as the primary contact for clients, handling inquiries, processing orders, and troubleshooting issues to ensure seamless service.

The position offers a Monday–Friday schedule from 8:30 AM to 5:00 PM, with a salary range of $55,000–$60,000 per year and a collaborative team environment. Prior customer service experience and strong communication skills are required.

Qualifications

• Prior professional experience in a customer service role required.
• Skills in order processing and technical/service troubleshooting.
• Outstanding accuracy, organization, and attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming customer inquiries via phone and email efficiently and professionally.
• Assist customers with order placement, cancellations, returns, exchanges, and tracking.
• Address customer concerns, resolve complaints, and troubleshoot service or product issues to ensure high satisfaction.
• Update customer profiles, process account changes, and maintain accurate records of all interactions in company systems.
• Escalate complex issues to specialized departments when necessary, and follow up on open tickets to ensure complete resolution and gather feedback.
• Identify opportunities to cross-sell or upsell relevant products and share customer feedback with management to drive continuous improvement.

Skills

Follow-up

Active Listening

Telephone Etiquette

Empathy

Interpersonal Sensitivity

ERP

Adapting to Change

Typing Skills

Basic Software Skills

Basic Computer Skills

Education

High School

Job description

We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team in a direct-hire role. In this position, you will serve as the primary point of contact for our clients, handling inquiries, troubleshooting technical or service issues, and ensuring seamless order processing. If you thrive on solving problems and delivering high-quality support, we’d love to hear from you.

Location: On-site Position Type: Direct Placement (Full-Time) Schedule: Monday – Friday, 8:30 AM – 5:00 PM Compensation: $55,000 – $60,000 / year

Qualifications

• Prior professional experience in a customer service role required.
• Skills in order processing and technical/service troubleshooting.
• Outstanding accuracy, organization, and attention to detail.
• Excellent written and verbal communication skills.

Benefits & Perks

• Competitive annual salary ($55k–$60k) with direct placement stability.
• Predictable, standard day shift schedule (M-F, 8:30 AM–5:00 PM).
• Collaborative and supportive team environment.

salary: $55,000 - $60,000 per year

shift: First

work hours: 8:30 AM – 5 PM

education: High School

Responsibilities

• Customer Support & Communication: Answer incoming customer inquiries via phone and email efficiently and professionally.
• Order & Return Processing: Assist customers with order placement, cancellations, returns, exchanges, and tracking.
• Troubleshooting & Issue Resolution: Address customer concerns, resolve complaints, and troubleshoot service or product issues to ensure high satisfaction.
• Account Management: Update customer profiles, process account changes, and maintain accurate records of all interactions in company systems.
• Escalations & Follow-up: Escalate complex issues to specialized departments when necessary, and follow up on open tickets to ensure complete resolution and gather feedback.
• Sales Support & Feedback: Identify opportunities to cross-sell or upsell relevant products and share customer feedback with management to drive continuous improvement.

Skills

• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• ERP
• Adapting to Change
• Typing Skills
• Basic Software Skills
• Basic Computer Skills

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 2 years

Education

• High School (required)