Administrative Dispatcher

Control Transportation Services; Goodyear (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Control Transportation Services, located in Goodyear, AZ, is hiring an administrative dispatcher to coordinate independent contractors and support daily operations. You will handle calls, monitor routing, and maintain records to ensure timely delivery services for our clients.

The role emphasizes problem solving and familiarity with Excel/Word. The position requires Goodyear area knowledge, routing software experience, and strong organizational skills to align with managerial goals and customer

Qualifications

• Geographical knowledge of Goodyear AZ and surrounding area.
• Experience with routing systems.
• Proficient in Excel and Word; strong problem-solving skills.

Responsibilities

• Dispatch independent contractors to appropriate locations according to customer needs
• Handle inbound calls from customers and delivery teams
• Work with customer staff in performing daily duties
• Consult with managerial personnel to meet operational goals
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other dispatch responsibilities
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues
• Claims examination and process
• Filing organizational paperwork
• Must be familiar with Microsoft Word and Excel

Skills

Geographical knowledge

Routing systems experience

Problem solving

Tools

Microsoft Excel

Microsoft Word

Job description

Control Transportation Services, Inc. dba Summit Delivery Services (Goodyear AZ)

Control Transportation Services, Inc. dba Summit Delivery Services is a national Brokerage Company providing 3 rd party logistics services. An integral part of our service offering is coordinating Independent Motor Carriers to provide home delivery of large appliances and electronics to consumer homes and businesses on behalf of our clients. We are providing top-tier experiences in the Goodyear AZ market for a leading retailer of appliances.

We are currently seeking to hire an enthusiastic and motivated individual for our Goodyear, Arizona location. The administrative dispatcher position is a customer service type position. This position will be responsible for managing (populating, auditing, and briefing management) reports and working with routing systems as well as tendering loads, providing dispatch support for independent contractors and performing services.

The ideal candidate will have geographical knowledge of Goodyear AZ and surrounding areas, Microsoft excel experience, routing systems experience, the ability to solve problems and provide resolution to issues.

Responsibilities and duties will include but are not limited to:

• Dispatch independent contractors to appropriate locations according to customer needs
• Handle inbound calls from customers and delivery teams
• Work with customer staff in performing daily duties
• Consult with managerial personnel to meet operational goals
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues
• Claims examination and process
• Filing organizational paperwork
• Must be familiar with Microsoft Word and Excel