Administrative Dispatcher

Control Transportation Services; Ontario (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Control Transportation Services, Inc. dba Summit Delivery Services, located in Ontario, CA, is seeking an administrative dispatcher to support daily operations and customer service.

The role involves dispatching independent contractors, auditing reports, and briefing management while coordinating with routing systems and tendering loads. The ideal candidate will possess knowledge of Ontario, CA, experience with Excel and routing systems, and strong problem-solving and communication skills to

Qualifications

• Geographic knowledge of Ontario, CA and surrounding areas.
• Experience with routing systems and Microsoft Excel.
• Ability to solve problems and provide resolutions.

Responsibilities

• Dispatch independent contractors to appropriate locations according to customer needs.
• Handle inbound calls from customers and delivery teams.
• Work with customer staff in performing daily duties.
• Consult with managerial personnel to meet operational goals.
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other dispatch responsibilities.
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues.
• Claims examination and process.
• Filing organizational paperwork.
• Must be familiar with Microsoft Word and Excel.

Skills

Customer service

Problem solving

Routing systems

Geographic knowledge

Tools

Microsoft Excel

Microsoft Word

Job description

Control Transportation Services, Inc. dba Summit Delivery Services (Ontario, CA)

Control Transportation Services, Inc. dba Summit Delivery Services is a national Brokerage Company providing 3 rd party logistics services. An integral part of our service offering is coordinating Independent Motor Carriers to provide home delivery of large appliances and electronics to consumer homes and businesses on behalf of our clients. We are providing top-tier experiences in the Ontario, CA market for a leading retailer of appliances.

We are currently seeking to hire an enthusiastic and motivated individual for our Ontario, CA location. The administrative dispatcher position is a customer service type position. This position will be responsible for managing (populating, auditing, and briefing management) reports and working with routing systems as well as tendering loads, providing dispatch support for independent contractors and performing services.

The ideal candidate will have geographical knowledge of Ontario, CA and surrounding areas, Microsoft excel experience, routing systems experience, the ability to solve problemsand provide resolution to issues.

Responsibilities and duties will include but are not limited to:

• Dispatch independent contractors to appropriate locations according to customer needs
• Handle inbound calls from customers and delivery teams
• Work with customer staff in performing daily duties
• Consult with managerial personnel to meet operational goals
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues
• Claims examination and process
• Filing organizational paperwork
• Must be familiar with Microsoft Word and Excel