Logistics Customer Service & Dispatch Specialist

Deutsche Post; Goodyear (AZ); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Affordable medical, dental, and vision

PTO and paid holidays

401(k) with generous company match

Tuition reimbursement

Excellent training and career growth

Job summary

DHL Supply Chain is hiring for a First Customer Service Representative in Goodyear, AZ. The role involves processing orders, providing product and transit information, and serving as a liaison to resolve customer issues.

The position emphasizes attention to detail, strong communication via phone and email, and experience with dispatching and inbound/outbound movements. Great Place to Work certified with solid benefits.

Qualifications

• High school diploma or equivalent required.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer; act as liaison to resolve issues.
• Resolve product or service problems; clarify complaints and determine best solution; expedite corrections.
• Maintain customer records and update account information; process customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information; assist with order and product management.

Skills

Attention to detail

Phone & email communication

Outlook proficiency

Dispatching experience

Inbound/outbound adjustments

Education

High School Diploma or Equivalent

Tools

Outlook

Job description

DHL Supply Chain is hiring for a First Customer Service Representative in Goodyear, AZ. The role involves processing orders, providing product and transit information, and serving as a liaison to resolve customer issues.

The position emphasizes attention to detail, strong communication via phone and email, and experience with dispatching and inbound/outbound movements. Great Place to Work certified with solid benefits.