Administrative Dispatcher

Control Transportation Services; Compton (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Control Transportation Services, Inc. dba Summit Delivery Services is seeking an enthusiastic Administrative Dispatcher in Compton, CA. The role focuses on dispatching independent contractors, handling inbound calls, and supporting routing operations within a fast-paced logistics environment.

Ideal candidates will be proficient in Microsoft Excel and Word, possess strong problem-solving abilities, and have knowledge of the Compton area to optimize delivery routes and customer service outcomes.

Qualifications

• Experience in dispatching independent contractors or drivers.
• Strong Excel skills for reporting and data management.
• Ability to navigate Compton, CA area and surrounding routes.

Responsibilities

• Dispatch independent contractors to locations per customer needs.
• Handle inbound calls from customers and delivery teams.
• Maintain records of requests, services, invoices, and dispatch activities.
• Coordinate with management to meet operational goals and handle emergencies.
• Process claims and complete filing and paperwork.
• Familiarity with Microsoft Word and Excel for daily tasks.

Skills

Customer service

Routing systems

Microsoft Excel

Geographical knowledge

Communication skills

Tools

Microsoft Word

Routing software

Job description

Control Transportation Services, Inc. dba Summit Delivery Services (Compton, CA)

Control Transportation Services, Inc. dba Summit Delivery Services is a national Brokerage Company providing 3 rd party logistics services. An integral part of our service offering is coordinating Independent Motor Carriers to provide home delivery of large appliances and electronics to consumer homes and businesses on behalf of our clients. We are providing top-tier experiences in the Compton, CA market for a leading retailer of appliances.

We are currently seeking to hire an enthusiastic and motivated individual for our Compton, California location. The administrative dispatcher position is a customer service type position. This position will be responsible for managing (populating, auditing, and briefing management) reports and working with routing systems as well as tendering loads, providing dispatch support for independent contractors and performing services.

The ideal candidate will have geographical knowledge of Compton, CA and surrounding areas, Microsoft excel experience, routing systems experience, the ability to solve problems and provide resolution to issues.

Responsibilities and duties will include but are not limited to:

• Dispatch independent contractors to appropriate locations according to customer needs
• Handle inbound calls from customers and delivery teams
• Work with customer staff in performing daily duties
• Consult with managerial personnel to meet operational goals
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues
• Claims examination and process
• Filing organizational paperwork
• Must be familiar with Microsoft Word and Excel