Administrative Dispatcher

Control Transportation Services; San Diego (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Control Transportation Services, Inc. dba Summit Delivery Services is hiring an administrative dispatcher at our San Diego, CA location. This customer-service oriented role will manage dispatch tasks, populate and audit reports, and work with routing systems to tender loads for independent contractors.

The ideal candidate will have knowledge of San Diego geography, strong Excel skills, and the ability to solve problems and provide resolution to issues to meet operational goals.

Qualifications

• The ideal candidate will have geographical knowledge of San Diego, CA and surrounding areas.
• Microsoft excel experience.
• Routing systems experience.
• The ability to solve problems and provide resolution to issues.

Responsibilities

• Dispatch independent contractors to appropriate locations according to customer needs
• Handle inbound calls from customers and delivery teams
• Work with customer staff in performing daily duties
• Consult with managerial personnel to meet operational goals
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues
• Claims examination and process
• Filing organizational paperwork
• Must be familiar with Microsoft Word and Excel

Skills

Dispatcher responsibilities

Customer service

Microsoft Excel

Routing systems

San Diego geography

Job description

Control Transportation Services, Inc. dba Summit Delivery Services is a national Brokerage Company providing 3 rd party logistics services. An integral part of our service offering is coordinating Independent Motor Carriers to provide home delivery of large appliances and electronics to consumer homes and businesses on behalf of our clients. We are providing top-tier experiences in the San Diego, CA market for a leading retailer of appliances.

We are currently seeking to hire an enthusiastic and motivated individual for our San Diego, CA location. The administrative dispatcher position is a customer service type position. This position will be responsible for managing (populating, auditing, and briefing management) reports and working with routing systems as well as tendering loads, providing dispatch support for independent contractors and performing services.

The ideal candidate will have geographical knowledge of San Diego, CA and surrounding areas, Microsoft excel experience, routing systems experience, the ability to solve problemsand provide resolution to issues.

Responsibilities and duties will include but are not limited to:

• Dispatch independent contractors to appropriate locations according to customer needs
• Handle inbound calls from customers and delivery teams
• Work with customer staff in performing daily duties
• Consult with managerial personnel to meet operational goals
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues
• Claims examination and process
• Filing organizational paperwork
• Must be familiar with Microsoft Word and Excel