Seasonal - Administrative Dispatcher

Border Transfer, Inc.; Fresno (CA); In loco; USD 40.000 - 52.000; Tempo pieno

Descrizione del lavoro

Border Transfer, Inc. in Fresno, CA is seeking an administrative dispatcher to manage routing reports, tender loads, and provide dispatch support for independent contractors. The role requires strong Microsoft Excel skills, routing system experience, and solid problem-solving abilities to ensure smooth operations.

You will handle customer calls, coordinate with delivery teams, and work with management to meet daily operational goals while maintaining accurate records and documentation.

Competenze

• Experience handling customer inquiries and dispatching tasks.
• Strong problem-solving and communication skills.
• Familiarity with Fresno, CA area geography and routes.

Mansioni

• Dispatch independent contractors to locations based on client needs.
• Handle inbound calls from customers and delivery teams.
• Coordinate with customer staff on daily duties and priorities.
• Consult with management to meet operational goals.
• Maintain and file records of requests, services, and invoices.
• Assess emergencies or issues and determine appropriate responses.
• Process claims related to service issues.
• Complete organizational paperwork and reporting.
• Proficiency with MS Word and Excel is required.

Conoscenze

Customer service

Geography knowledge

Problem solving

Strumenti

Routing systems

Microsoft Excel

Descrizione del lavoro

Border Transfer, Inc. dba Summit Delivery Services (Fresno, CA)

Border Transfer, Inc. dba Summit Delivery Services is a national Brokerage Company providing 3 rd party logistics services. An integral part of our service offering is coordinating Independent Motor Carriers to provide home delivery of large appliances and electronics to consumer homes and businesses on behalf of our clients. We are providing top-tier experiences in the Fresno, CA market for a leading retailer of appliances.

We are currently seeking to hire an enthusiastic and motivated individual for our Fresno, California location. The administrative dispatcher position is a customer service type position. This position will be responsible for managing (populating, auditing, and briefing management) reports and working with routing systems as well as tendering loads, providing dispatch support for independent contractors and performing services.

The ideal candidate will have geographical knowledge of Fresno, CA and surrounding areas, Microsoft excel experience, routing systems experience, the ability to solve problems and provide resolution to issues.

Responsibilities and duties will include but are not limited to:

• Dispatch independent contractors to appropriate locations according to customer needs
• Handle inbound calls from customers and delivery teams
• Work with customer staff in performing daily duties
• Consult with managerial personnel to meet operational goals
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues
• Claims examination and process
• Filing organizational paperwork
• Must be familiar with Microsoft Word and Excel