Customer Service Representative

Randstad USA; Itasca (IL); On-site; USD 37,000 - 38,000; Full time

Benefits offered by this job

Fun Work Environment

Conveniently Located with Easy Highway

Onsite Gym

Spacious Lunchroom

Massage Chairs

Newly renovated Building

Job summary

Randstad USA in Itasca, IL is seeking a Customer Service Representative to assist customers needing roadside assistance. This in-office role requires empathy and strong questioning to gather information and initiate service.

The position offers a weekend-inclusive schedule, a pay rate of $18.00 per hour, and on-site amenities. High school education is required, and prior experience is preferred for this entry-level role.

Qualifications

• 1 year of experience minimum
• Entry level role
• High school education required

Responsibilities

• As a Customer Service Representative, you will help customers needing roadside assistance and represent our clients on various call types including repair approval, reimbursement, rental requests, insurance claims, trip interruption, passenger transport, and claims administration calls.
• Every day, you will gather situational information to proceed with the service request, using provided tools and following SOPs.

Skills

Active Listening

Telephone Etiquette

Empathy

Interpersonal Sensitivity

Typing Skills

Customer Service

Education

High School (required)

Job description

Are you a skilled customer service representative looking for a new and exciting role? As a Customer Service Representative with our client, you will be helping customers solve various roadside problems, which could considerably impact their personal or professional lives. Your ability to empathize and display social skills will be critical to building rapport with customers and getting the information you need to help them. Your key mission will be to deliver outstanding service when it matters the most - the critical minutes when people are stranded on the road and in need of help.

This is an in-office position and you must be able to commute to the Itasca, IL, office daily.

Pay: $18.00/hr Hours: Flexibility to work an 8 hour shift between 6:00AM-8:00PM Monday-Sunday Everyone works one weekend shift.

Office Perks

• Fun Work Environment
• Conveniently Located with Easy Highway Access
• Onsite Gym
• Spacious Lunchroom
• Massage Chairs
• Newly renovated Building

If you enjoy a fast-paced environment, a fun atmosphere, helping people and company that you can make a difference in, you are in the right place!

salary: $18 - $18.01 per hour

shift: First

work hours: 6 AM - 8 PM

education: High School

Responsibilities

• As a Customer Service Representative, you will help customers that need roadside assistance as well as represent our clients on various other call types including, but not limited to: repair approval & reimbursement, rental requests, insurance claim requests, trip interruption, passenger transport, and claims administration calls, etc..
• Every day, you will obtain the situational information to be able to proceed with the service request, while utilizing our provided tools (internal & external systems, applications), and following our Standard Operating Procedures.

Requirements

• To exhibit empathy for customers who need emergency assistance,
• To display accuracy and pay attention to details to be able to recognize the differences in clients’ coverages
• To be Internet savvy and understand nowadays Internet concepts to apply them when assisting customers, and be a person who is keen on solving problems and taking ownership of his/her work product.

Essential Functions

• working in a smoke free environment
• working weekends

Skills

• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Typing Skills
• Customer Service

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including:

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• 401K plan

This posting is open for thirty (30) days.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Experience

• Entry Level
• 1 year

Education

• High School (required)