Mitigation Services Coordinator

sirestoration; Arbutus (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary and incentive bonus

Paid holidays, vacation, and personal time

Health insurance – company contributes 25%

Dental & vision insurance

401k plan with company contributions

Aflac plans available

Job summary

sirestoration, based in Baltimore, is looking for an Administrative Coordinator to join their fast-growing team. This position involves answering customer calls, scheduling crews, reviewing job reports, and updating clients on job progress.

The ideal candidate will have strong customer service skills, excellent communication abilities, and the capacity to multitask. Benefits include competitive salary, health insurance, and a 401k plan with contributions.

Qualifications

• Mitigation industry experience strongly preferred.
• Construction/repairs experience is a plus.
• Self-motivated and able to multitask.
• Must pass background check and random drug tests.

Responsibilities

• Answer customer calls and gather required information.
• Enter jobs into the system and schedule crews.
• Review reports and update notes in multiple databases.
• Assist with on-call after-hours calls as needed.
• Update clients on job progress and resolve concerns.

Skills

Customer service skills

Ability to handle stressful situations

Attention to detail

Strong communication skills

Strong computer skills, Microsoft Office

Bilingual

Education

High school diploma or higher education

Job description

Fast growing 24/7 Water, Fire & Mold Mitigation and Restoration Company located in Baltimore is seeking an Administrative Coordinator to join our team.

Summary of Essential Duties

• Answer customer calls, initial job intake, gather required information and review for accuracy.
• Enter jobs into our system (PSA).
• Schedule crews, assist in obtaining approvals for estimates, follow up with customers and crews.
• Review reports and update notes and dates in multiple databases.
• Update clients on job progress and resolve general customer concerns.
• Assist with on‑call after‑hours calls as needed.

Qualifications

• Ability to handle stressful situations.
• Mitigation industry experience strongly preferred.
• High school diploma or higher education.
• Strong customer service skills.
• Construction/repairs experience is a plus.
• Excellent communication skills.
• Ability to think and reason strategically.
• Self‑motivated.
• Detail oriented and able to multitask.
• Strong computer skills, Microsoft Office.
• Bilingual is a plus.
• Must pass background check and random drug tests.

Benefits

• Competitive salary plus incentive bonus/commissions.
• Paid holidays, vacation and personal time.
• Health insurance – company contributes 25%.
• Dental & vision insurance.
• 401k plan with company contributions.
• Aflac plans available.

Qualified candidates please apply here: https://sirestoration.bamboohr.com/careers/29?source=aWQ9MTg=