Administrative Associate - Mall Of America

Watches of Switzerland; BLOOMINGTON (MN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive earnings

Medical, dental, life & disability

Comprehensive training

Career growth potential

Staff purchase discounts

Job summary

Watches of Switzerland Group in Bloomington, MN is seeking a Showroom Administrator responsible for maintaining showroom administration in line with company procedures and delivering exceptional client experiences.

You will support the showroom and clients, adapt to evening and weekend hours, and collaborate across teams to sustain accurate records, efficient operations, and outstanding service. This role offers ongoing training and opportunities for growth within a global luxury retailer.

Qualifications

• Strong project and time management skills.
• Excellent communication and interpersonal abilities.
• IT literacy with ability to use office software.
• Numerate with ability to analyze performance and KPIs.
• Ability to manage operating costs and identify efficiency improvements.
• Experience in office or retail environments.
• Willingness to work evenings and weekends.

Responsibilities

• Ensure administration aligns with company procedures.
• Provide dedicated support to showroom and clients.
• Deliver excellent client service and memorable experiences.
• Assist with scheduling and showroom operations.
• Collaborate across teams and management levels.

Skills

Project management

Time management

Interpersonal skills

Numeracy

Cross-functional teamwork

Client service

Office experience

Tools

IT literacy

Job description

Job Purpose

As a Showroom Administrator for Watches of Switzerland Group, you will play a key role in ensuring that all areas of administration within the showroom are kept in line with company procedures. You will be a dedicated and committed team player offering a consistent support to the showroom and clients; with a passion for delivering excellent client service ensuring that everyone has an amazing experience in our Showrooms.

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications and Experience

• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• IT literate.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.
• Results focused, understanding what is important to the business and to the client.
• Excellent interpersonal and communication skills with the ability to work collaboratively and cross functionally with all levels of management
• Previous experience in office or retail

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.