Administrative Assistant - SUD

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Behavioral Health Network, Inc (BHN) is seeking an Administrative Assistant to support Community Crisis Stabilization and Transitional Support Services. You will coordinate administrative tasks, support data entry, and help manage client transitions with confidentiality.

The role emphasizes organization, reliability, and the ability to work across CSS and TSS teams in a high-demand environment, using MS Office applications and learning new software as needed.

Qualifications

• High School Diploma or GED required.
• Minimum of 1–2 years in an administrative/clerical office setting required.
• Basic knowledge of Excel, Word, and other Microsoft products (Publisher/PowerPoint).
• Able to be trained and develop proficiency in other software applications as needed.
• Excellent interpersonal and communication skills.
• Ability to work in high-demand and/or stressful environments from time to time.
• Able to multitask on time-sensitive projects.
• Self-directed and able to work independently.

Responsibilities

• Provide and coordinate administrative support functions for Community Crisis Stabilization and Transitional Support Services programs.
• Provide administrative support and project assistance across CSS and TSS teams.
• Maintain confidentiality of sensitive information.
• Manage client transition workflows, including admissions and discharges, within CSS and TSS programs.
• Complete assigned tasks in an organized, dependable, and efficient manner.
• Exhibit proficiency in the use of all office equipment (copier, fax, PC, printers, scanners).
• Maintain an organized file system for documents and records.
• Accurately enter data into computer software systems as needed.
• Assist in troubleshooting and problem resolution regarding identified discrepancies.

Skills

Interpersonal skills

Communication

Multitasking

Independent worker

Education

High School Diploma or GED

Tools

Excel

Word

Publisher

PowerPoint

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Administrative Assistant to join our Community Crisis Stabilization (CSS) and Transitional Support Services (TSS) teams and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Provide and coordinate administrative support functions for Community Crisis Stabilization and Transitional Support Services programs.
• Provide administrative support and project assistance across CSS and TSS teams.
• Maintain confidentiality of sensitive information.
• Manage client transition workflows, including admissions and discharges, within CSS and TSS programs.
• Complete assigned tasks in an organized, dependable, and efficient manner.
• Exhibit proficiency in the use of all office equipment (copier, fax, PC, printers, scanners).
• Maintain an organized file system for documents and records.
• Accurately enter data into computer software systems as needed.
• Assist in troubleshooting and problem resolution regarding identified discrepancies.

Who You Are

• High School Diploma or GED required.
• Minimum of 1-2 years working in an administrative/clerical office setting required.
• Basic knowledge of Excel, Word, and other Microsoft products (Publisher/PowerPoint).
• Able to be trained and develop proficiency in other software applications as needed.
• Excellent interpersonal and communication skills.
• Ability to work in high-demand and/or stressful environments from time to time.
• Able to multitask on time-sensitive projects.
• Self-directed and able to work independently.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.