Office Manager-CBHC

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

Job summary

Behavioral Health Network, Inc. is seeking an Office Manager to support the daily operations of our Outpatient Services programs. This role oversees intake coordination, scheduling, quality control, and supervision of administrative staff, ensuring a welcoming, compliant office.

You will maintain records in EHR systems, liaise with clinic and billing teams, verify demographic information, and manage daily office functions in a fast-paced environment. Fluency in English/Spanish is a plus.

Qualifications

• High School Diploma or GED required.
• Minimum of 3 years of related office experience.
• 1 year of supervisory experience preferred.
• Bilingual English/Spanish preferred.
• Excellent computer, communication, and organizational skills.
• Comfortable working in a fast-paced, high-demand environment.

Responsibilities

• Coordinate intake processes and scheduling, verifying insurance and demographic information.
• Maintain accurate records, filing, and documentation in EHR systems.
• Serve as liaison between clinic, billing staff, and site coordinators.
• Greet visitors, direct calls, and support a welcoming office environment.
• Supervise administrative staff and document supervision per CARF guidelines.
• Manage mail, correspondence, timecards, and office supplies.
• Ensure facility safety certifications, drills, and ADA compliance are current.
• Process payments and complete required billing and authorization documentation.

Skills

Bilingual English/Spanish

Office management

Supervisory experience

Scheduling coordination

Communication skills

Education

High School Diploma or GED

Tools

EHR systems

Billing systems

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. We are currently seeking an Office Manager to support the daily operations of our Outpatient Services programs.

What We Offer:

• Operational Leadership - Oversee intake coordination, scheduling, and quality control while supporting clinical staff and referral sources
• Team Supervision - Provide support and supervision to administrative staff and volunteers
• Facility Oversight - Ensure the office environment meets safety, licensure, and regulatory guidelines
• Supportive Team Culture - Join a team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience

What You Will Do:

• Coordinate intake processes and scheduling, verifying insurance and demographic information
• Maintain accurate records, filing, and documentation in EHR systems
• Serve as liaison between clinic, billing staff, and site coordinators
• Greet visitors, direct calls, and support a welcoming office environment
• Supervise administrative staff and document supervision per CARF guidelines
• Manage mail, correspondence, timecards, and office supplies
• Ensure facility safety certifications, drills, and ADA compliance are current
• Process payments and complete required billing and authorization documentation

Who You Are:

• High School Diploma or GED required
• Minimum of 3 years of related office experience
• 1 year of supervisory experience preferred
• Bilingual (English/Spanish) preferred
• Excellent computer, communication, and organizational skills
• Comfortable working in a fast-paced, high-demand environment

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're organized, detail-oriented, and ready to bring your office management skills to a mission-driven organization, we'd love to hear from you.

Salary Range: $50,000-$60,000