Administrative Assistant - SUD

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical

Dental

Vision

Employee assistance programs

Job summary

Behavioral Health Network, Inc. in Western Massachusetts is seeking an Administrative Assistant to join our Community Crisis Stabilization and Transitional Support Services teams and help advance our mission of empowering people to live healthier, more fulfilling lives.

You will provide essential clerical support, coordinate schedules, manage data entry, and help maintain confidential records in a collaborative environment guided by our HEART values.

Qualifications

• High School Diploma or GED required.
• 1–2 years working in an administrative/clerical office setting.
• Basic knowledge of Excel, Word, and other Microsoft products.

Responsibilities

• Provide and coordinate administrative support functions for CSS and TSS programs.
• Provide administrative support and project assistance across CSS and TSS teams.
• Maintain confidentiality of sensitive information.
• Manage client transition workflows, including admissions and discharges, within CSS and TSS programs.
• Complete assigned tasks in an organized, dependable, and efficient manner.
• Exhibit proficiency in the use of all office equipment (copier, fax, PC, printers, scanners).
• Maintain an organized file system for documents and records.
• Accurately enter data into computer software systems as needed.
• Assist in troubleshooting and problem resolution regarding identified discrepancies.

Skills

Interpersonal skills

Communication

Multitasking

Self-directed

Independent work

Education

High School Diploma or GED

Tools

Excel

Word

Publisher

PowerPoint

Job description

• Pay or shift range: $22 USD to $25 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Administrative Assistant to join our Community Crisis Stabilization (CSS) and Transitional Support Services (TSS) teams and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide and coordinate administrative support functions for Community Crisis Stabilization and Transitional Support Services programs.
• Provide administrative support and project assistance across CSS and TSS teams.
• Maintain confidentiality of sensitive information.
• Manage client transition workflows, including admissions and discharges, within CSS and TSS programs.
• Complete assigned tasks in an organized, dependable, and efficient manner.
• Exhibit proficiency in the use of all office equipment (copier, fax, PC, printers, scanners).
• Maintain an organized file system for documents and records.
• Accurately enter data into computer software systems as needed.
• Assist in troubleshooting and problem resolution regarding identified discrepancies.

Who You Are:

• High School Diploma or GED required.
• Minimum of 1-2 years working in an administrative/clerical office setting required.
• Basic knowledge of Excel, Word, and other Microsoft products (Publisher/PowerPoint).
• Able to be trained and develop proficiency in other software applications as needed.
• Excellent interpersonal and communication skills.
• Ability to work in high-demand and/or stressful environments from time to time.
• Able to multitask on time-sensitive projects.
• Self-directed and able to work independently.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.