Program Administrative Assistant- OTP

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical benefits

Dental coverage

Vision coverage

Employee assistance program

Great Place to Work

Job summary

Behavioral Health Network, Inc. seeks an Administrative Assistant to support the OTP team in Massachusetts. The role involves welcoming individuals served, completing intake, and ensuring accurate data entry across Carelogic, Central Registry, and Methasoft.

The successful candidate will schedule appointments, manage documentation in the EHR, handle calls and referrals, and assist with payments as needed, contributing to a compassionate, mission-driven care environment.

Qualifications

• Bilingual in English and Spanish required.
• At least one year of administrative/secretarial support experience.
• Proficient in Microsoft Office and standard office equipment.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work effectively with individuals recovering from substance use disorders.

Responsibilities

• Welcome individuals served and visitors, and complete the intake process, including demographic information and required documentation.
• Enter and maintain accurate records in Carelogic, Central Registry, and Methasoft platforms.
• Schedule intake diagnostics and appointments, and alert clinical and nursing staff of admissions.
• Scan and maintain intake and treatment documentation in the EHR document library.
• Answer incoming calls, coordinate referrals with clinical staff, and collect payments/copayments as needed.

Skills

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Administrative Assistant to join our OTP team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Meaningful Administrative Role - Serve as a key point of contact for individuals served, supporting their treatment journey from day one.
• Professional Growth - Develop skills across clinical documentation systems, office operations, and community coordination.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a respected organization serving Massachusetts communities since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Welcome individuals served and visitors, and complete the intake process, including demographic information and required documentation.
• Enter and maintain accurate records in Carelogic, Central Registry, and Methasoft platforms.
• Schedule intake diagnostics and appointments, and alert clinical and nursing staff of admissions.
• Scan and maintain intake and treatment documentation in the EHR document library.
• Answer incoming calls, coordinate referrals with clinical staff, and collect payments/copayments as needed.

Who You Are

• High School Diploma or GED required.
• Bilingual (English/Spanish) required.
• One year of prior administrative/secretarial support experience.
• Proficient in Microsoft Office and standard office equipment.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work effectively with individuals recovering from substance use disorders and understand the sensitivities of the population served.

Pay Range

$21.00-$24.50/hr

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your organizational skills to a mission-driven team where your work truly matters, we'd love to hear from you.