Office Manager-CBHC

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Generous PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance programs

Job summary

Behavioral Health Network (BHN) is seeking an Office Manager to support the daily operations of our Outpatient Services programs in Worcester, MA. The role involves coordinating intake and scheduling, maintaining records in EHR systems, and serving as a liaison between clinic, billing staff, and site coordinators.

You will oversee administrative staff, ensure facility safety compliance, manage mail and supplies, and process payments and billing documentation.

Qualifications

• High School Diploma or GED required.
• Minimum of 3 years of related office experience.
• 1 year of supervisory experience preferred.
• Bilingual (English/Spanish) preferred.
• Excellent computer, communication, and organizational skills.
• Comfortable working in a fast-paced, high-demand environment.

Responsibilities

• Coordinate intake processes and scheduling, verifying insurance and demographic information.
• Maintain accurate records, filing, and documentation in EHR systems.
• Serve as liaison between clinic, billing staff, and site coordinators.
• Greet visitors, direct calls, and support a welcoming office environment.
• Supervise administrative staff and document supervision per CARF guidelines.
• Manage mail, timecards, and office supplies.
• Ensure facility safety certifications, drills, and ADA compliance are current.
• Process payments and complete required billing and authorization documentation.

Skills

Computer skills

Communication skills

Organizational skills

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

EHR systems

Billing systems

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. We are currently seeking an Office Manager to support the daily operations of our Outpatient Services programs.

What We Offer

• Operational Leadership – Oversee intake coordination, scheduling, and quality control while supporting clinical staff and referral sources
• Team Supervision – Provide support and supervision to administrative staff and volunteers
• Facility Oversight – Ensure the office environment meets safety, licensure, and regulatory guidelines
• Supportive Team Culture – Join a team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience

What You Will Do

• Coordinate intake processes and scheduling, verifying insurance and demographic information
• Maintain accurate records, filing, and documentation in EHR systems
• Serve as liaison between clinic, billing staff, and site coordinators
• Greet visitors, direct calls, and support a welcoming office environment
• Supervise administrative staff and document supervision per CARF guidelines
• Manage mail, correspondence, timecards, and office supplies
• Ensure facility safety certifications, drills, and ADA compliance are current
• Process payments and complete required billing and authorization documentation

Who You Are

• High School Diploma or GED required
• Minimum of 3 years of related office experience
• 1 year of supervisory experience preferred
• Bilingual (English/Spanish) preferred
• Excellent computer, communication, and organizational skills
• Comfortable working in a fast-paced, high-demand environment

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're organized, detail-oriented, and ready to bring your office management skills to a mission-driven organization, we'd love to hear from you.

Salary Range: $50,000-$60,000