Intake Coordinator-SUD

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

PTO

403(b) plan

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance programs

Job summary

Behavioral Health Network, Inc. is seeking an Intake Coordinator to join our OTP team in Worcester, MA. You will be the first point of contact for individuals seeking help and guide them to the right level of care.

Responsibilities include ASAM-based placement decisions, insurance verification, and timely communication with referrals. A high school diploma is required, with SUD intake experience preferred and a strong service mindset aligned with our HEART values.

Qualifications

• SUD intake and insurance verification experience preferred.
• Strong written and verbal communication skills.
• Ability to navigate diverse populations with cultural sensitivity.
• Proficient in basic computer skills and chart maintenance.

Responsibilities

• Engage individuals seeking services and collect intake information.
• Determine appropriate level of care using ASAM Criteria.
• Communicate with referral sources and program staff promptly.
• Verify client insurance and maintain accurate charts.
• Identify safety or risk concerns and refer to BHN crisis services when needed.
• Manage waitlists and callbacks to support timely admissions.

Skills

SUD intake

Insurance verification

Communication skills

Cultural competence

Education

High School Diploma or GED

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Intake Coordinator to join our OTP Team.

What We Offer

• Meaningful Impact - Serve as the first point of contact for individuals seeking help, guiding them toward the right level of care.
• Collaborative Environment - Work closely with referral sources, clinical staff, and community partners to ensure smooth access to services.
• Supportive Team Culture - Join a workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Growth Opportunities - Build valuable experience in substance use treatment and care coordination within a mission-driven organization.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Engage individuals seeking services, obtaining intake information in a proficient and professional manner.
• Determine the most suitable service or Level of Care using ASAM Criteria.
• Communicate with referral sources and program staff in a timely, professional manner.
• Verify client insurance and maintain accurate, up-to-date charts.
• Identify safety or risk concerns and follow appropriate protocols, including referral to BHN Crisis or emergency services when needed.
• Manage waitlists and callbacks to ensure timely admissions.

Who You Are

• High School Diploma or GED required.
• SUD intake and insurance verification experience preferred.
• Knowledge of substance use disorder and mental health services.
• Excellent computer, organizational, and communication skills.
• Demonstrated cultural competence in working with diverse populations.

We Hire for HEART

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another.

If you're ready to bring your skills to a mission-driven team where your work truly matters, we'd love to hear from you.

Pay Range: $21.00-$24.00