Assistant Impound Manager

Guardian Fleet Services Inc.; Columbus (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Holidays

Two medical plans

Vision

Employer paid Life and AD&D

Voluntary Insurance plans

401(k) Plan

Short Term Disability

Long Term Disability

PTO

Employee Assistance Program

Employee Referral Bonus

Job summary

Guardian Fleet Services in Columbus, OH is seeking an Assistant Impound Manager to oversee daily vehicle impound operations, ensure regulatory compliance, and lead a team of drivers. The role involves managing documentation, coordinating with law enforcement, and maintaining accurate records.

The ideal candidate brings experience in towing/logistics or public administration, plus strong communication and leadership skills to resolve disputes and improve processes.

Qualifications

• High school diploma or GED required; college degree preferred.
• Experience in vehicle towing, logistics, or public administration.
• Knowledge of Kentucky impound and vehicle code laws.
• Strong communication, organizational, and leadership skills.
• Ability to handle stressful or confrontational situations.
• Familiarity with inventory and recordkeeping systems.

Responsibilities

• Assist vehicle owners with reclaiming their vehicles and explain procedures, fees, and required documentation.
• Resolve disputes and handle customer complaints professionally; compile contracts with property owners.
• Ensure compliance with state and local regulations; maintain records for legal and auditing purposes; work with law enforcement and city officials on investigations.
• Train and supervise impound drivers; schedule shifts and assign tasks; ensure safety protocols are followed.

Skills

Strong communication

Organizational skills

Leadership

Vehicle towing experience

Logistics experience

Public administration experience

Education

High school diploma or GED

College degree preferred

Tools

AutoReturn

Towbook

Job description

Welcome to Guardian Fleet Services Careers! As the largest towing, recovery, and specialized transportation fleet in the United States, Guardian Fleet Services stands at the forefront of the industry. With a commitment to excellence, we are continuously expanding our footprint, and we’re on the lookout for professionals who are eager to grow their careers with us.

At Guardian Fleet Services, we are dedicated to hiring, training, and educating the finest towing professionals across the globe. If you’re passionate about making a difference and want to be part of a dynamic team, we invite you to explore our rewarding career opportunities. We offer competitive pay, generous benefits, and a host of other bonuses to ensure our team members thrive both personally and professionally. Join us and become part of a company where your talents are valued and opportunities for advancement abound. Get in touch with us today to start your journey with Guardian Fleet Services!

Position

Assistant Impound Manager

Location

Pro-Tow

400 Stimmel Rd

Columbus, OH

Job Id

1715

# of Openings

1

Summary

The Assistant Impound Manager oversees daily operations for vehicle impound impounding, ensuring compliance with state and local regulations regarding impounded vehicles. This includes managing staff, handling documentation, and working with law enforcement, the public, and towing companies.

Key Responsibilities

Customer Service

• Assist vehicle owners with reclaiming their vehicles.
• Explain procedures, fees, and required documentation.
• Resolve disputes and handle customer complaints professionally.
• Compile contracts with Property Owners

Compliance & Reporting

• Ensure compliance with Kentucky state laws and local ordinances.
• Maintain records for legal and auditing purposes.
• Work with law enforcement and city officials on investigations.

Staff Management

• Train and supervise impound drivers.
• Schedule shifts and assign tasks for impound drivers.
• Ensure safety protocols are followed.

Qualifications

• High school diploma or GED (college degree preferred).
• Experience in vehicle towing, logistics, or public administration.
• Knowledge of Kentucky impound and vehicle code laws.
• Strong communication, organizational, and leadership skills.
• Ability to handle stressful or confrontational situations.
• Familiarity with inventory and recordkeeping systems.

Preferred Qualifications

• Experience working with or for a law enforcement agency.
• Proficiency in software such as impound management systems (e.g., AutoReturn, Towbook).

Benefits Offered

• Paid Holidays
• Two (2) medical plans
• Vision
• Employer paid Life and AD&D
• Voluntary Insurance plans
• 401(k) Plan
• Short Term Disability
• Long Term Disability
• PTO
• Employee Assistance Program
• Employee Referral Bonus

EEOC Policy Statement

Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.